JEREMY LAYTON
Glendora
Summary
Dynamic professional with extensive experience at CoolSys, excelling in team leadership and customer service. Proven track record in training and mentoring, enhancing team productivity through effective processes. Skilled in complex problem-solving and safety protocols, consistently improving operations and customer satisfaction. Recognized for developing a successful Ice Machine PM program that lasted over five years.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Supervisor/Team Leader/ Ice Machine Supervisor
CoolSys
03.2006 - Current
- Became Ice Machine Supervisor 1 year after joining Source.
- Made the Ice Machine PM program with Vons that we used in SFV,OC and SD that ran for 5+ years before Vons moved to in house maintenance.
- 7-11 lead in year 3
- Team lead year 14
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
- Evaluated customer needs and feedback to drive product and service improvements.
Field Technician/Trainer
Sears Home Services
03.1996 - 03.2006
- Communicated with supervisor to report progress, discuss issues and seek guidance.
- Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
- Delivered high-quality work by diligently following standard operating procedures.
- Supported team members in addressing challenging technical issues, sharing expertise and knowledge when needed.
- Performed preventative maintenance tasks on schedule basis which resulted in increased lifespan of equipment.
- Minimized potential hazards through adherence to safety guidelines during all field assignments.
- In charge of training for the Chatsworth branch. Trained new hires out of school on refrigeration, water treat and water heat.
Education
Associate Degree in Refrigeration - Refrigeration/ HVAC
UTI
Phoenix, AZ12-1995
Skills
- Training and mentoring
- Customer service
- Decision-making
- Complex Problem-solving
- Inventory control
- Team building
- Processes and procedures
- Safety protocols
- Coaching and mentoring
Certification
- universal epa certification
- level 4,5,6A, and 6B certification from Source/Coolsys training center
Timeline
Supervisor/Team Leader/ Ice Machine Supervisor
CoolSys
03.2006 - Current
Field Technician/Trainer
Sears Home Services
03.1996 - 03.2006
Associate Degree in Refrigeration - Refrigeration/ HVAC
UTI
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