Jeremy Landriault
Summary
Versatile Managing Director with proven abilities across all levels of organizational management. Talented in developing partnerships, overseeing personnel and developing tactical plans to meet strategic goals. Proven leader with significant background in management.
Overview
4
4
years of professional experience
Work History
Director of Operations
Ubiweb
04.2022 - 11.2023
- Improved operational efficiency by streamlining processes and implementing innovative solutions.
- Led cross-functional teams for successful completion of projects, resulting in increased productivity.
- Developed and executed strategic plans to achieve organizational goals and drive sustainable growth.
- Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
- Implemented data-driven decision-making processes to enhance operational performance and achieve targets.
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
- Championed quality assurance efforts by establishing rigorous standards and monitoring adherence to maintain high levels of service delivery.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Monitored budget and utilized operational resources.
Senior Account Manager
Solutions Media 360
05.2021 - 04.2022
- Boosted client satisfaction by effectively managing and resolving account issues.
- Increased revenue for the company through strategic upselling and cross-selling initiatives.
- Developed long-lasting client relationships by providing exceptional customer service and support.
- Streamlined account management processes, improving overall efficiency and productivity.
- Lead management of 690+ accounts across multiple provinces, fostering open communication with all dealers.
- Utilize JIRA ticket system for efficient tracking and resolution of issues.
Benefits Administrator
Sun Life Financial
08.2019 - 05.2021
- Streamlined benefits enrollment procedures for improved employee experience and reduced processing time.
- Enhanced employee satisfaction by efficiently managing benefits administration processes.
- Managed billing, administrative account changes, and specialized in sales and product information.
- Implemented new products and processes, demonstrating proficiency in various skill sets within the company.
- Reduced healthcare costs for the company by negotiating favorable rates with insurance providers.
Education
Bachelor of Computer Science - Computer Systems Technology
Algonquin College
Ottawa, ONHigh School Diploma -
Ecole Secondaire Cochrane High School
Cochrane, ON06.2009
Skills
- Strategic Planning
- Capital Spending
- Leadership Training
- Strategic Planning and Execution
- Process Improvements
- Risk Mitigation
- Business Management
- Operations Oversight
- Quality Assurance
- Continuous Improvement
Languages
English
Native or Bilingual
French
Full Professional
Timeline
Director of Operations
Ubiweb
04.2022 - 11.2023
Senior Account Manager
Solutions Media 360
05.2021 - 04.2022
Benefits Administrator
Sun Life Financial
08.2019 - 05.2021
Bachelor of Computer Science - Computer Systems Technology
Algonquin College
High School Diploma -
Ecole Secondaire Cochrane High School
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