Summary
Overview
Work History
Education
Skills
Accomplishments
REFERENCES
Languages
Timeline
Generic

Jeremy Jenkin

Shawinigan,QC

Summary

Executive assistant position allowing for parlay of demonstrated organization, customer service, communication and project management skills proven by 12 years of successful, profitable self-employment.

Overview

23
23
years of professional experience

Work History

Carpet Cleaning Technician

Coit Cleaning & Restoration
06.2015 - 05.2025
  • Utilized advanced equipment to effectively remove stains, dirt, allergens, and odors from carpets without causing damage.
  • Built strong relationships with clients by providing outstanding customer service and follow-up support.
  • Operated steam cleaners to vacuum rugs and remove loosened dirt.
  • Addressed challenging situations calmly, resolving issues quickly while maintaining professional demeanor toward both clients and colleagues alike.
  • Inspected cleaning sites to provide cost estimates to customers.
  • Identified appropriate spotting agents to use on persistent stains.
  • Conducted pre-assessments of carpet conditions to determine appropriate cleaning methods and set realistic expectations for clients.
  • Increased overall productivity by effectively managing time and prioritizing tasks, completing assigned duties promptly and efficiently.
  • Mixed water and chemicals in containers to prepare cleaning solutions.
  • Continuously updated knowledge of industry trends and techniques to provide superior service to clients.
  • Operated extractor to remove excess suds and water from carpet and furniture.
  • Identified and analyzed customer concerns about stains and damages to anticipate needs and build lasting relationships.
  • Moved furniture weighing up to 100 pounds to prepare homes for cleaning.
  • Reduced client complaints by promptly addressing concerns and ensuring complete satisfaction with the service provided.
  • Contributed to increased repeat business through exceptional performance that encouraged customer loyalty and referrals within their network.
  • Provided accurate quotes based on assessments, ensuring transparent pricing structures and building trust with clients.
  • Collaborated with team members to meet deadlines and ensure client satisfaction, working together efficiently on large-scale projects.
  • Streamlined processes for quicker completion of tasks while maintaining exceptional quality in carpet cleaning services.
  • Ensured adherence to safety protocols when using chemicals or machinery during the carpet cleaning process, preventing accidents or injury on the job site.
  • Assisted in the training of new team members, sharing expertise in various techniques to enhance their skill sets efficiently.
  • Boosted overall efficiency by maintaining clean and organized workspaces, enabling faster completion times without sacrificing quality.
  • Upsold upholstery cleaning, and all hard services cleaning,as well as natural stone restoration services to customers to boost revenue.
  • Used power scrubbing and waxing machines to scrub and polish floors.
  • Maintained floor cleaning and waxing equipment.
  • Operated buffers and burnishers to clean and polish floors.
  • Demonstrated expertise in handling various types of restoration projects such as water extraction, structural drying, content cleaning, and odor removal residentially and commercially.
  • Sold and conducted hardwood floor cleaning and sealing residentially and commercially.
  • Clean and sealed all hard surfaces including tile, natural stone, as well as man made aggregate.
  • Conducting grout repair,and sealing. as well as removing and replacing silicone residentially and commercially.
  • conducted natural stone floor and countertop diamond restoration commercially and residentially.
  • Cleaned,striped and waxed vinyl floors commercially and residentially.
  • conducted residential and commercial leather cleaning.

Night Houseman

Executive Suites Squamish
08.2014 - 06.2015


  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Reported found guest articles and merchandise damage to managers on duty.
  • Assisted in inventory management through timely restocking of housekeeping supplies and linens as needed.
  • Gathered linen supplies and organized linen closets for prompt room restocking.
  • Demonstrated strong attention to detail while conducting routine inspections of public areas for cleanliness and presentation standards.
  • Completed multiple tasks effectively within tight deadlines, ensuring smooth hotel operations during peak hours.
  • Contributed to a positive team environment by assisting housekeepers with heavy lifting when necessary.
  • Supported hotel operations by setting up meeting rooms and banquet halls according to event specifications.
  • Supported a positive work culture within the housekeeping department by actively participating in team meetings and offering constructive feedback when appropriate.
  • Upheld brand standards consistently by adhering to all policies and procedures regarding cleanliness, safety, and guest privacy.
  • Kept building entryway glass clean and polished for professional presentation.
  • Increased efficiency in housekeeping department by promptly responding to requests for extra towels, bedding, and other amenities.
  • Collaborated closely with front desk staff to communicate room readiness statuses accurately, expediting turnover times for incoming guests.
  • Ensured a welcoming atmosphere for guests with thorough cleaning of guest rooms, including vacuuming, dusting, and sanitizing surfaces.
  • Facilitated seamless room transitions between events by quickly resetting furniture arrangements according to new event layouts.
  • Filed maintenance work order forms to notify maintenance of needed repairs,as well as performing maintenance tasks within my ability.
  • Promoted safety within the hotel by removing hazards such as broken glass or spilled liquids from public spaces immediately upon discovery.
  • Assisted in meeting room preparation, ensuring all necessary equipment and materials were readily available for guests upon arrival.
  • Refilled par stock of guest amenities and supplies in each housekeeping storage area.
  • Contributed to the hotel''s green initiatives by adhering to proper recycling and waste disposal practices consistently.
  • Improved guest experience by efficiently transporting luggage to designated rooms upon check-in and retrieval upon checkout.
  • Aided in reducing maintenance issues by promptly reporting any damages or malfunctions observed during daily tasks.
  • Minimized downtime due to unexpected maintenance issues by replacing light bulbs or unclogging drains proactively.
  • Restocked cleaning storage cabinets, carts and baskets for easy use.
  • Handled requests for extra linens, toiletries and other supplies.
  • Completed special housekeeping actions such as turning mattresses on set schedule.
  • Sorted, laundered and put away various laundry items.
  • Rotated linens in storerooms and replenished when supplies ran low.
  • Changed bed linens and collected soiled linens for cleaning.
  • Ran special errands, including retrieving dry cleaning and making requested purchases.
  • Scrubbed floors with special cleaners and equipment to achieve deep clean.
  • Resealed floors with wax and kitchen counters with correct applications to minimize staining and damage.
  • Maintained security of hotel grounds, and dealt with noise complaints and guest security issues.


Highland executive services
03.2014 - 07.2015
  • Commercial, office and residential cleaner.

Housekeeping Supervisor/Houseman Manager

Club Intrawest Resort Group
10.2006 - 07.2015
  • Responsible of the daily maintaining and cleaning, of hotel property, and grounds.
  • Responsible with any disciplinary actions within the team.
  • Responsible for the recycling program at the club.
  • Responsible for receiving and distribution of housekeeping linens. Removal of all dirty linens and charity stained or bleached linen.
  • Maintaining a monthly linen/kitchen inventory for the property.
  • The maintaining and cleaning of all hotel and vacation home carpeting.
  • The maintaining of all hotel and vacation home tile floors.
  • Doing weekly inventory of amenities, chemicals, and tools for the operations department.
  • In charge of night cleaner duties of cleaning the common area bathrooms and guest lounges.

Team leader/Supervisor

Paradigm Executive services
11.2005 - 10.2006
  • In charge of daily scheduling
  • Weekly inventories
  • Updating property owners on completed jobs

Lift Attendant

Intrawest Whistler Blackcomb
01.2002 - 08.2005
  • Lead hand
  • Assisted with Maintenance and electrical maintenance on all lifts as well as break rotations on shift.
  • Maintenance helper re-splicing the hull rope on peak, and garbanzo chair on Whistler Mountain.

Housekeeper

Resort Quest cleaning
09.2004 - 11.2004
  • Properties include The Marketplace Lodge, Aspens, Cascade lodge.

High end cleaner

Chateau Cleaning
10.2002 - 12.2002
  • Responsible for cleaning local hotels, condos, and luxury homes in Whistler.
  • Properties include horseman house, Montebello, Aspens, Deer lodge, Kaden wood.

Employment unlimited
09.2002 - 10.2002
  • Night security at Lost Lake Lodge.
  • Assembling and disassembling of venue tents in Whistler at Apex tents.
  • Labourer with Amiko construction piling lumber, helping carpenters, and drilling concrete.

Les Industrie de la Rive sud
02.2002 - 04.2002
  • Labourer assembling and manufacturing TV stands, cabinets, shelves, and couches from recycled compressed wood.

Education

High School Diploma -

Alexander Galt Regional High school
Lennonville, QC

Liberal Arts

Champlain College
Sherbrooke, QC

Skills

  • Experienced with Microsoft Office applications
  • Effective communicator
  • Extensive floor sealing experience
  • Fluent in French and English
  • Inventory oversight
  • WHMIS compliance training
  • Customer service development
  • IICRC carpet cleaning technician certificate
  • IICRC upholstery and fabric cleaning technician certificate
  • IICRC odor control technician certificate
  • Natural stone diamond restoration and polishing training
  • Grout and silicone repair training

Accomplishments

  • Managed an 8 person houseman crew for over 6 years at Club Intrawest Whistler.
  • Maintained a guest satisfaction rate of 98 to 99% approval rating in hotel property cleanliness for all those years.
  • Served for 4 years on the health and safety committee at Club Intrawest.

REFERENCES

  • Visio
  • Microsoft Access
  • Medisoft (Insurance Billing Software)

Languages

English

Timeline

Carpet Cleaning Technician

Coit Cleaning & Restoration
06.2015 - 05.2025

Night Houseman

Executive Suites Squamish
08.2014 - 06.2015

Highland executive services
03.2014 - 07.2015

Housekeeping Supervisor/Houseman Manager

Club Intrawest Resort Group
10.2006 - 07.2015

Team leader/Supervisor

Paradigm Executive services
11.2005 - 10.2006

Housekeeper

Resort Quest cleaning
09.2004 - 11.2004

High end cleaner

Chateau Cleaning
10.2002 - 12.2002

Employment unlimited
09.2002 - 10.2002

Les Industrie de la Rive sud
02.2002 - 04.2002

Lift Attendant

Intrawest Whistler Blackcomb
01.2002 - 08.2005

High School Diploma -

Alexander Galt Regional High school

Liberal Arts

Champlain College

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Jeremy Jenkin