Jeremy Jenkin
Shawinigan,QC
Summary
Executive assistant position allowing for parlay of demonstrated organization, customer service, communication and project management skills proven by 12 years of successful, profitable self-employment.
Overview
23
23
years of professional experience
Work History
Carpet Cleaning Technician
Coit Cleaning & Restoration
06.2015 - 05.2025
- Utilized advanced equipment to effectively remove stains, dirt, allergens, and odors from carpets without causing damage.
- Built strong relationships with clients by providing outstanding customer service and follow-up support.
- Operated steam cleaners to vacuum rugs and remove loosened dirt.
- Addressed challenging situations calmly, resolving issues quickly while maintaining professional demeanor toward both clients and colleagues alike.
- Inspected cleaning sites to provide cost estimates to customers.
- Identified appropriate spotting agents to use on persistent stains.
- Conducted pre-assessments of carpet conditions to determine appropriate cleaning methods and set realistic expectations for clients.
- Increased overall productivity by effectively managing time and prioritizing tasks, completing assigned duties promptly and efficiently.
- Mixed water and chemicals in containers to prepare cleaning solutions.
- Continuously updated knowledge of industry trends and techniques to provide superior service to clients.
- Operated extractor to remove excess suds and water from carpet and furniture.
- Identified and analyzed customer concerns about stains and damages to anticipate needs and build lasting relationships.
- Moved furniture weighing up to 100 pounds to prepare homes for cleaning.
- Reduced client complaints by promptly addressing concerns and ensuring complete satisfaction with the service provided.
- Contributed to increased repeat business through exceptional performance that encouraged customer loyalty and referrals within their network.
- Provided accurate quotes based on assessments, ensuring transparent pricing structures and building trust with clients.
- Collaborated with team members to meet deadlines and ensure client satisfaction, working together efficiently on large-scale projects.
- Streamlined processes for quicker completion of tasks while maintaining exceptional quality in carpet cleaning services.
- Ensured adherence to safety protocols when using chemicals or machinery during the carpet cleaning process, preventing accidents or injury on the job site.
- Assisted in the training of new team members, sharing expertise in various techniques to enhance their skill sets efficiently.
- Boosted overall efficiency by maintaining clean and organized workspaces, enabling faster completion times without sacrificing quality.
- Upsold upholstery cleaning, and all hard services cleaning,as well as natural stone restoration services to customers to boost revenue.
- Used power scrubbing and waxing machines to scrub and polish floors.
- Maintained floor cleaning and waxing equipment.
- Operated buffers and burnishers to clean and polish floors.
- Demonstrated expertise in handling various types of restoration projects such as water extraction, structural drying, content cleaning, and odor removal residentially and commercially.
- Sold and conducted hardwood floor cleaning and sealing residentially and commercially.
- Clean and sealed all hard surfaces including tile, natural stone, as well as man made aggregate.
- Conducting grout repair,and sealing. as well as removing and replacing silicone residentially and commercially.
- conducted natural stone floor and countertop diamond restoration commercially and residentially.
- Cleaned,striped and waxed vinyl floors commercially and residentially.
- conducted residential and commercial leather cleaning.
Night Houseman
Executive Suites Squamish
08.2014 - 06.2015
- Disposed of trash and recyclables each day to avoid waste buildup.
- Reported found guest articles and merchandise damage to managers on duty.
- Assisted in inventory management through timely restocking of housekeeping supplies and linens as needed.
- Gathered linen supplies and organized linen closets for prompt room restocking.
- Demonstrated strong attention to detail while conducting routine inspections of public areas for cleanliness and presentation standards.
- Completed multiple tasks effectively within tight deadlines, ensuring smooth hotel operations during peak hours.
- Contributed to a positive team environment by assisting housekeepers with heavy lifting when necessary.
- Supported hotel operations by setting up meeting rooms and banquet halls according to event specifications.
- Supported a positive work culture within the housekeeping department by actively participating in team meetings and offering constructive feedback when appropriate.
- Upheld brand standards consistently by adhering to all policies and procedures regarding cleanliness, safety, and guest privacy.
- Kept building entryway glass clean and polished for professional presentation.
- Increased efficiency in housekeeping department by promptly responding to requests for extra towels, bedding, and other amenities.
- Collaborated closely with front desk staff to communicate room readiness statuses accurately, expediting turnover times for incoming guests.
- Ensured a welcoming atmosphere for guests with thorough cleaning of guest rooms, including vacuuming, dusting, and sanitizing surfaces.
- Facilitated seamless room transitions between events by quickly resetting furniture arrangements according to new event layouts.
- Filed maintenance work order forms to notify maintenance of needed repairs,as well as performing maintenance tasks within my ability.
- Promoted safety within the hotel by removing hazards such as broken glass or spilled liquids from public spaces immediately upon discovery.
- Assisted in meeting room preparation, ensuring all necessary equipment and materials were readily available for guests upon arrival.
- Refilled par stock of guest amenities and supplies in each housekeeping storage area.
- Contributed to the hotel''s green initiatives by adhering to proper recycling and waste disposal practices consistently.
- Improved guest experience by efficiently transporting luggage to designated rooms upon check-in and retrieval upon checkout.
- Aided in reducing maintenance issues by promptly reporting any damages or malfunctions observed during daily tasks.
- Minimized downtime due to unexpected maintenance issues by replacing light bulbs or unclogging drains proactively.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Handled requests for extra linens, toiletries and other supplies.
- Completed special housekeeping actions such as turning mattresses on set schedule.
- Sorted, laundered and put away various laundry items.
- Rotated linens in storerooms and replenished when supplies ran low.
- Changed bed linens and collected soiled linens for cleaning.
- Ran special errands, including retrieving dry cleaning and making requested purchases.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Resealed floors with wax and kitchen counters with correct applications to minimize staining and damage.
- Maintained security of hotel grounds, and dealt with noise complaints and guest security issues.
Highland executive services
03.2014 - 07.2015
- Commercial, office and residential cleaner.
Housekeeping Supervisor/Houseman Manager
Club Intrawest Resort Group
10.2006 - 07.2015
- Responsible of the daily maintaining and cleaning, of hotel property, and grounds.
- Responsible with any disciplinary actions within the team.
- Responsible for the recycling program at the club.
- Responsible for receiving and distribution of housekeeping linens. Removal of all dirty linens and charity stained or bleached linen.
- Maintaining a monthly linen/kitchen inventory for the property.
- The maintaining and cleaning of all hotel and vacation home carpeting.
- The maintaining of all hotel and vacation home tile floors.
- Doing weekly inventory of amenities, chemicals, and tools for the operations department.
- In charge of night cleaner duties of cleaning the common area bathrooms and guest lounges.
Team leader/Supervisor
Paradigm Executive services
11.2005 - 10.2006
- In charge of daily scheduling
- Weekly inventories
- Updating property owners on completed jobs
Lift Attendant
Intrawest Whistler Blackcomb
01.2002 - 08.2005
- Lead hand
- Assisted with Maintenance and electrical maintenance on all lifts as well as break rotations on shift.
- Maintenance helper re-splicing the hull rope on peak, and garbanzo chair on Whistler Mountain.
Housekeeper
Resort Quest cleaning
09.2004 - 11.2004
- Properties include The Marketplace Lodge, Aspens, Cascade lodge.
High end cleaner
Chateau Cleaning
10.2002 - 12.2002
- Responsible for cleaning local hotels, condos, and luxury homes in Whistler.
- Properties include horseman house, Montebello, Aspens, Deer lodge, Kaden wood.
Employment unlimited
09.2002 - 10.2002
- Night security at Lost Lake Lodge.
- Assembling and disassembling of venue tents in Whistler at Apex tents.
- Labourer with Amiko construction piling lumber, helping carpenters, and drilling concrete.
Les Industrie de la Rive sud
02.2002 - 04.2002
- Labourer assembling and manufacturing TV stands, cabinets, shelves, and couches from recycled compressed wood.
Education
High School Diploma -
Alexander Galt Regional High school
Lennonville, QCLiberal Arts
Champlain College
Sherbrooke, QCSkills
- Experienced with Microsoft Office applications
- Effective communicator
- Extensive floor sealing experience
- Fluent in French and English
- Inventory oversight
- WHMIS compliance training
- Customer service development
- IICRC carpet cleaning technician certificate
- IICRC upholstery and fabric cleaning technician certificate
- IICRC odor control technician certificate
- Natural stone diamond restoration and polishing training
- Grout and silicone repair training
Accomplishments
- Managed an 8 person houseman crew for over 6 years at Club Intrawest Whistler.
- Maintained a guest satisfaction rate of 98 to 99% approval rating in hotel property cleanliness for all those years.
- Served for 4 years on the health and safety committee at Club Intrawest.
REFERENCES
- Visio
- Microsoft Access
- Medisoft (Insurance Billing Software)
Languages
English
Timeline
Carpet Cleaning Technician
Coit Cleaning & Restoration
06.2015 - 05.2025
Night Houseman
Executive Suites Squamish
08.2014 - 06.2015
Highland executive services
03.2014 - 07.2015
Housekeeping Supervisor/Houseman Manager
Club Intrawest Resort Group
10.2006 - 07.2015
Team leader/Supervisor
Paradigm Executive services
11.2005 - 10.2006
Housekeeper
Resort Quest cleaning
09.2004 - 11.2004
High end cleaner
Chateau Cleaning
10.2002 - 12.2002
Employment unlimited
09.2002 - 10.2002
Les Industrie de la Rive sud
02.2002 - 04.2002
Lift Attendant
Intrawest Whistler Blackcomb
01.2002 - 08.2005
High School Diploma -
Alexander Galt Regional High school
Liberal Arts
Champlain College