JEREMY HERNANDEZ
Toronto,ON
Summary
Dedicated and customer-focused professional with 20 + years of experience in the retail and food service industries. Proven ability to deliver exceptional customer experiences, efficiently manage operations, and contribute to team success in fast-paced environments. Skilled in inventory management, cash handling, and maintaining high standards of cleanliness and quality. Adept at resolving customer concerns with professionalism and fostering a welcoming atmosphere. Committed to supporting company goals through strong communication, adaptability, and attention to detail.
Overview
17
17
years of professional experience
Work History
Courier
UBER EATS
Toronto, ON
02.2018 - Current
• Efficient and Friendly Delivery Service: Pick up and deliver food orders promptly using optimized routes, while providing professional customer service and clear communication about updates or issues.
Bartender/ Juicer
FRESH RESTAURANT
Queen Street West, Toronto, ON
06.2017 - 02.2018
- Peak Period Support
• Beverage Preparation and Customer Service: Expertly crafted a variety of cocktails, mocktails, and fresh juices to meet customer preferences, maintained a clean and well-stocked bar area, and delivered excellent service through engagement and accurate order taking.
Juicer/ FOH/ Cashier
BOLT FRESH BAR
Queen Street West, Toronto, ON
12.2016 - 05.2017
- Short-Term Position
Juicer/ Server/ FOH/ Cashier
URBAN HERBIVORE
Kensington Market, Toronto, ON
04.2014 - 12.2016
- Hands- On Leader
- Assistant Manager
- Opener & Closer Key Holder
Garde Manger/ Kitchen Prep/ Dishwasher
HEIRLOOM VEGETARIAN
Vancouver, BC
09.2013 - 04.2014
- Contract Role
- Salad and Appetizer Artisan
- Pastry Artist
Server/ FOH/ Cashier
HIBISCUS CAFE
Kensington Market, Toronto, ON
01.2010 - 09.2013
• Customer-Focused Service: Delivered a welcoming dining experience by accurately taking orders, answering questions about vegan menu items, accommodating dietary needs, and coordinating with staff to ensure timely food delivery in a clean, organized environment.
FOH/ Server/ Bartender/ Cashier/ Sales
CINEPLEX THEATRE
Scotiabank Theatre, Toronto, ON
01.2008 - 02.2013
• Customer Assistance: Greeted guests, assisted with ticket purchases, and provided information about showtimes, promotions, and theater policies.
• Concession Stand Operations: Prepared and served snacks and beverages while maintaining cleanliness and handling cash and card transactions efficiently.
• Theatre Maintenance: Ensured theaters were clean and presentable by performing regular checks, restocking supplies, and adhering to health and safety protocols.
Education
Diploma - Acting
Vancouver Academy of Dramatic Arts
Vancouver, BC03-2014
Diploma - Musical Theatre
Sheridan College
Oakville, ON04-2007
Art Fundamentals
Sheridan College Institute of Technology And Advanced Learning
Oakville, None04-2006
Skills
Delivered exceptional customer service by greeting and assisting customers, identifying needs, and providing product recommendations
Processed transactions accurately using cash registers, handled end-of-shift cash reconciliation, and resolved customer complaints effectively
Maintained clean and sanitary work environments by performing routine cleaning and adhering to health standards
Answered customer inquiries via phone, and in person, directing them to appropriate areas as needed
Replenished stock, managed inventory, and communicated shortages or special orders to kitchen staff
Served food efficiently in fast-paced environments, ensuring accuracy in order-taking and billing
Summary of Qualifications
• Customer Service Expertise: Skilled in delivering exceptional service, resolving concerns professionally, and fostering repeat business.
• Operational Efficiency: Proficient in cash handling, POS systems, transaction accuracy, inventory management, and maintaining organized displays.
• Teamwork and Adaptability: Strong communication and collaboration skills, thriving in fast-paced, high-pressure environments.
• Attention to Quality and Compliance: Knowledgeable in food safety standards, sanitation, and multitasking with attention to detail.
Timeline
Courier
UBER EATS
02.2018 - Current
Bartender/ Juicer
FRESH RESTAURANT
06.2017 - 02.2018
Juicer/ FOH/ Cashier
BOLT FRESH BAR
12.2016 - 05.2017
Juicer/ Server/ FOH/ Cashier
URBAN HERBIVORE
04.2014 - 12.2016
Garde Manger/ Kitchen Prep/ Dishwasher
HEIRLOOM VEGETARIAN
09.2013 - 04.2014
Server/ FOH/ Cashier
HIBISCUS CAFE
01.2010 - 09.2013
FOH/ Server/ Bartender/ Cashier/ Sales
CINEPLEX THEATRE
01.2008 - 02.2013
Diploma - Acting
Vancouver Academy of Dramatic Arts
Diploma - Musical Theatre
Sheridan College
Art Fundamentals
Sheridan College Institute of Technology And Advanced Learning