Jeremy Hampton
Carmichael
Summary
Dependable Security Officer recognized for strong integrity and workplace safety. Experience in monitoring premises and conducting thorough incident reporting, contributing to a secure environment for staff and visitors.
Overview
1
1
year of professional experience
Work History
Security Officer
DSI Security Services INC
Sacramento, CA
11.2025 - Current
- Monitor premises to ensure safety and security for staff and visitors.
- Conduct regular patrols to identify and report suspicious activities.
- Implemented access control measures for restricted areas.
- Respond promptly to incidents, maintaining calm and order.
- Greet guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Monitor and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Train new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Check and verified photo identification prior to granting facility access.
- Check identification of persons entering and exiting facility to eliminate unauthorized visitors.
Call Center Representative
K-Designers
Gold River, CA
04.2025 - 11.2025
- Managed high-volume inbound calls, addressing customer inquiries and concerns efficiently.
- Utilized CRM software to log interactions and track customer requests accurately.
- Provided product information and assistance to enhance customer satisfaction levels.
- Collaborated with team members to resolve complex issues and improve service delivery.
- Assisted in training new representatives on call handling procedures and best practices.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Mentored new hires as they navigated our systems and protocols, fostering teamwork within the call center.
Education
High School Diploma -
Cordova Adult School
10850 Gadsten Way, Rancho Cordova, CA 95670Skills
- Report writing
- Incident reporting
- Security guard license
- General security
- Conflict de-escalation
- Building lockdown coordination
- High level of integrity
- Checkpoint management
- Workplace safety
- Reliability
- Punctuality
Timeline
Security Officer
DSI Security Services INC
11.2025 - Current
Call Center Representative
K-Designers
04.2025 - 11.2025
High School Diploma -
Cordova Adult School