Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Jeremy Ford

Toronto,Ontario

Summary

Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.

Overview

14
14
years of professional experience

Work History

Workers' Compensation Claims Coordinator

TELUS Health
Toronto, ON
01.2023 - Current
  • Assess new claim submissions for type, complexity and reporting criteria.
  • Prioritizing tasks and managing time efficiently to meet filing deadlines, keep claim details current, and address changes promptly.
  • Meticulous attention to detail to safeguard confidentiality, ensure the accuracy of claim information, and adhere to the WCB policies of each province.
  • Communicate with clients and provincial board representatives to effectively manage workplace injury claims.

Intern Optician

All Eyes On Me
Oakville/Toronto/Milton, ON
09.2019 - 05.2023
  • Advanced knowledge in optics and working with complex prescriptions.
  • Adjusted fitting perimeters of medical devices to meet the unique visual and occupational needs of patients.
  • Executed precision fittings and worked hands-on with luxury, complex, customizable eyewear.
  • Additionally, the same responsibilities of a Sales Associate, edging of prescription lenses, technical troubleshoots, and collaboration with Optometrists on specific patient needs.

Sales Associate

All Eyes On Me
Milton/Oakville, ON
11.2017 - 09.2019
  • Sales and servicing patients in their eyewear needs.
  • Understanding requirements for successful submission of insurance benefits, ordering prescription lenses, conducting final inspections and adjustments on optical appliances.
  • Curated eyewear selection, guiding lens choices, taking fitting measurements, and troubleshooting to drive customer satisfaction.
  • Managed patient files in accordance with the College of Opticians and College of Optometrists.

Clubhouse Coordinator

Hornby Glen Golf Course
Halton Hills, ON
04.2017 - 12.2017
  • Managed day-to-day operations of the Food and Beverage department.
  • Scheduling staff, managing inventory, product purchasing, and issuing gratuity payouts to bar and kitchen staff.
  • Computed balances, totals or gratuities to support accounting team.
  • Responsibilities as a Pro Shop Assistant were continued while also collaborating with the head professional on corporate and charity golf tournaments as well as league nights.

Pro Shop Assistant

Hornby Glen Golf Course
Halton Hills, ON
04.2014 - 01.2016
  • Managed product merchandising, scheduled tee times, processed transactions using a Point Of Sale (POS) system, and maintained cleanliness in the pro shop.
  • Assisted with preparation and execution of tournament and league nights.
  • Maintained cheerful and professional relationships with members and patrons.
  • Enforced the code of conduct and resolved conflict involving noncompliance.

Assistant Manager

Little Burgundy (ALDO Group)
Vancouver, BC
01.2012 - 01.2014
  • Leading and coaching staff on their sales goals and targets to ensure they were met by the end of day, month, quarter and fiscal year.
  • Executed visual presentation guidelines to ensure the product was merchandised effectively, facilitating customer flow throughout the store.
  • Enforced dress code and merchandising standards to maintain compliance with company expectations.
  • Continual analysis of KPI and sales data to proactively make operational and motivational adjustments in order to meet sales targets.

Store Manager

AML Communications Inc.
Milton, ON
05.2012 - 09.2012
  • Prepared monthly reports on sales figures, expenses, profits.
  • Recruited, trained and supervised new employees.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Maintained accurate records of employee performance reviews.
  • Developed strategies to maximize sales and profitability.
  • Resolve all complex customer service issues within the policies available.

Sales Associate & Small Business Specialist

AML Communications Inc.
Milton/Mississauga, ON
10.2010 - 05.2012
  • Generated sales leads and service walk-in customers with their wireless needs in a competitive, relationship driven environment.
  • Drove customer success through phone and plan selection, technical troubleshooting, or general inquiry.
  • Demonstrated product features and benefits for customers' needs.
  • Developed trusting relationships with customers by making personal connections.

Education

Advanced Practice Certificate (Contact Lenses) -

Northern Alberta Institute of Technology
Online, Oakville
01.2022

Optical Sciences Diploma - (Eyeglasses) -

Northern Alberta Institute of Technology
Online, Milton
01.2021

High School Diploma -

Georgetown District High School
Georgetown, ON
01.2010

Skills

  • Customer Success
  • Professional Networking
  • Scheduling and calendar management
  • Staff Management
  • MS Suite
  • LLMs
  • Multiple Systems Management
  • Technical
  • Adaptable
  • Driven

Websites

Timeline

Workers' Compensation Claims Coordinator

TELUS Health
01.2023 - Current

Intern Optician

All Eyes On Me
09.2019 - 05.2023

Sales Associate

All Eyes On Me
11.2017 - 09.2019

Clubhouse Coordinator

Hornby Glen Golf Course
04.2017 - 12.2017

Pro Shop Assistant

Hornby Glen Golf Course
04.2014 - 01.2016

Store Manager

AML Communications Inc.
05.2012 - 09.2012

Assistant Manager

Little Burgundy (ALDO Group)
01.2012 - 01.2014

Sales Associate & Small Business Specialist

AML Communications Inc.
10.2010 - 05.2012

Advanced Practice Certificate (Contact Lenses) -

Northern Alberta Institute of Technology

Optical Sciences Diploma - (Eyeglasses) -

Northern Alberta Institute of Technology

High School Diploma -

Georgetown District High School

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Jeremy Ford