Jeremy Eisenbaum
Vancouver
Summary
In pursuit of working with a team that creates a meaningful impression to elevate the hospitality industry and support their local community
Restaurant General Manager with over 21 years of experience in the hospitality industry, specializing in team management, customer relations, and strategic operations. Proven track record of increasing sales by 25% through innovative initiatives and optimizing labor costs. Passionate about elevating the hospitality sector and supporting local communities through meaningful and impactful service.
Overview
22
22
years of professional experience
1
1
Certification
Work History
General Manager
Mila Plant Based Restaurant
10.2024 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Restaurant General Manager
SPREZZATURA MOUNT PLEASANT
11.2023 - 09.2024
- Oversee daily operations of a 100-seat restaurant, ensuring smooth and efficient service.
- Set and monitor targets for labor, purchasing, and supply costs, achieving measurable savings.
- Update weekly schedules for 35+ staff, optimizing workforce allocation.
- Coach and mentor staff across all departments, fostering a collaborative and skilled team.
- Resolve daily operational challenges swiftly, maintaining high service standards.
- Encourage proactive problem-solving among team members, enhancing operational efficiency.
- Increased sales by 25% over the previous year through strategic initiatives.
- Adapt to seasonal changes and supplier price fluctuations, supporting ownership decisions.
- Revise menu offerings to better serve the community, increasing customer satisfaction.
- Optimize labor costs by restructuring team dynamics, improving productivity.
Director of Operations
Peaked Pies
11.2021 - 08.2023
- Liaised with Owners to make decisions for operational activities and set strategic goals.
- Planned and monitored the day-to-day running of business to ensure a smooth progress.
- Team Management: ensured the location managers are prepared with the tools, materials and techniques needed to lead localized teams in executing daily duties.
- Policies and Procedures: Implemented and evolved daily, weekly, monthly and quarterly practices. These crucial rules, tasks and duties were imperative to the day-to-day operation and success of the business.
- Work Environment: Ensured the workplace is safe, friendly and welcoming for all staff.
- Performance and Analysis: Reviewed the business analytics to maintain optimal profitability, costs and that the KPI’s are being monitored.
- Purchasing and Labour: Monitored business costs through weekly, monthly and quarterly inventory management, including employee wages.
- Staff Scheduling: Worked with local store managers to ensure the roster of staff was adequate for daily operation and seasonal changes. Staff scheduling included a bi-weekly forecast as well as event reminders.
- Employee Standards & Training: Provided all staff with a training module and reference guide (handbook) to best prepare the onboarding process. Staff were all made aware of policies, code of conduct, job commitment agreement, emergency procedures, responsibilities, consequences and incentives.
Web Designer/Developer and Marketing Consultant
JerBaum.com
12.2012 - 11.2021
- ADVERTISEMENT SALES
- Sales Subcontractor for print and video marketing partners:
- Advertisement sales for Mobimaps tourist maps in Vancouver, Victoria, Whistler, and Richmond from Feb 2015 to Sep 2018.
- Online advertorial, sponsored content, corporate sponsors and event sales for Populist Media Inc., (Vancouver’s Cinematic City Guide) from Nov 2016 to 2018
- SOCIAL MEDIA MARKETING
- Assist clients with content creation, scheduling of campaigns, managing sponsored ads, communication and public/private group management. Teach clients the fundamentals of online account management.
- WEBSITE DESIGN, DEVELOPMENT AND MAINTENANCE
- Design and publish websites using Wordpress (Content Management System) via Elementor, Visual Composer or Themify page builders. Familiar with various plugins, RSS feeds, basic CSS, Mailchimp, Constant Contact, Hootsuite, Sprout Social and eCommerce.
- EVENTS
- Founder - Kits Ping Pong Social Club 2014 - 2017
- Marketing Manager for KitsFest; Vancouver biggest beachside sport festival from 2013 to 2023
- Fundraiser at Slo Pitch For Kids (Softball Tournament for Make-A-Wish Foundation)
Health and Safety Officer
Netflix
09.2020 - 09.2021
- Responsible for ensuring the cast and crew were protected from potential contraction of the Covid virus through suggested safety practices
- Provided personal protection equipment to cast and crew as needed
- Completed administrative and clerical tasks as needed
Operator
Cantina Pana
09.2017 - 04.2020
- Hire, train and manage teams in a variety of business settings
- Responsible for all marketing, creative content and campaigns
- Setup all POS, website, emails, social media marketing, menus
- Build relationships with third-party partners and suppliers.
- Responsible for all business training handbooks company forms, spreadsheets, scheduling, business analytics / analysis.
- Completed payroll and tip outs on a bi-weekly basis
Health Care Worker
Sub-Contracting
05.2008 - 11.2012
- Assisted in the development of age appropriate activities of daily living.
- Promoted appropriate levels of independence related to the individuals developmental stage & ability.
- Monitored and observed performance and behaviours.
- Provided documented feedback to the supervising regulated health care professional through daily detailed reporting.
- Facilitated the individual recovery plans by Physio, Occupational and Speech therapists to assist clients to successfully integrate themselves into their home and community environments as safely and independently as possible.
Restaurant Manager
Swiss Chalet
04.2003 - 05.2008
- Supported the Operator and General Manager in daily operations and maintenance of the restaurant.
- Assisted in building a local clientele for this newly opened location.
- Supervised and assisted other servers during training periods
- Trained new & existing Front of the House teammates on product knowledge and efficiency plans.
- Entrusted to open and close as well work overtime.
- Took inventory and updated daily, weekly, and monthly reports for corporate accounting
Education
Bachelor's Degree - Psychology
Brock University
St. Catharines, ON04.2004
Bachelor's Degree - Physical Education, Disability Studies
Brock University
St. Catharines, ON04.2002
Skills
- POS Training
- CTUIT / Restaurant 365
- Deliverect
- Adobe Creative Suite
- Wordpress
- Social Media Marketing
- Customer Relations
- Business Management
- Operations Management
- Event Planning
- Event Management
- Digital Marketing
- Project Management
- Team Management
- MailChimp
Certification
- FoodSafe Level 1, Advance Continuing Education, Mar 2023 - Mar 2028
- Serving It Right, Advance Continuing Education, Mar 2023 - Mar 2028
Timeline
General Manager
Mila Plant Based Restaurant
10.2024 - Current
Restaurant General Manager
SPREZZATURA MOUNT PLEASANT
11.2023 - 09.2024
Director of Operations
Peaked Pies
11.2021 - 08.2023
Health and Safety Officer
Netflix
09.2020 - 09.2021
Operator
Cantina Pana
09.2017 - 04.2020
Web Designer/Developer and Marketing Consultant
JerBaum.com
12.2012 - 11.2021
Health Care Worker
Sub-Contracting
05.2008 - 11.2012
Restaurant Manager
Swiss Chalet
04.2003 - 05.2008
Bachelor's Degree - Psychology
Brock University
Bachelor's Degree - Physical Education, Disability Studies
Brock University
Similar Profiles
Nicolas SilvaNicolas Silva
Host at Margo's Plant-Based RestaurantHost at Margo's Plant-Based Restaurant
Darren MaDarren Ma
Restaurant Server at Satdha, Plant Based Thai KitchenRestaurant Server at Satdha, Plant Based Thai Kitchen
Kiana OrtizKiana Ortiz
Bartender/Server at Bloom Plant Based KitchenBartender/Server at Bloom Plant Based Kitchen