Jeremy Dyck

• Co-Developed FBC organizational strategy, go-to-market, and implementation plans.
• Worked closely with fellow leaders and board of directors to strategically affect, and develop operational direction.
• Achieved 30% capacity improvement, with a 20% decrease in expenses, across the Business Services Division.

Achieved 10% YOY growth, while reducing cost of acquisition by 40% , as a result of the following initiatives:

• Implemented change management initiatives
• CRM (HubSpot) implementation
• Implementation of new streamlined sales processes
• Implementation of Inbound Sales Channel
• Implementation of impactful direct marketing campaigns
• Increased conversion rates by 14% and closing rates by 8% , as a result of the adoption of consultative sales methodologies
• Increased sales capacity by 300% , as a result of virtual sales implementation.

Increased YOY Revenues by 42% from 2016-2020 as a result of the following:

• Successful partnership with clients and internal staff resulting in virtual elimination of customer complaints
• Drove organizational goals by effectively and efficiently identifying and solving complex strategy problems
• Achieved cultural changes and employee buy-in made possible by making necessary resources available to and thus empowering all employees to perform their day-to-day activities
• Increased employee morale and customer satisfaction, through alignment of company/client objectives and employee's personal goals
• Provided staff members with support and training to achieve top client satisfaction

Increased operating profit by 7% , with the following:

• Increased bottom line performance through improved document processes and cost optimizations
• Implemented innovative programs to increase employee loyalty and reduce turnover
• Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports
• Collaboratively developed and implemented Service Department processes from the ground up

With the following initiatives, we recaptured $1M in revenue through organic growth within existing clients.

• Built and developed a cohesive Sales Team
• Tracked trends and suggested enhancements that would both challenge and refine the company's product offerings
• Trained, coached and mentored staff to ensure smooth adoption of new programs
• Initiated roll-out of new CRM software solution for sales reporting
• Collaboratively developed and implemented sales processes from the ground up
• Successful partnership with clients and internal staff resulting in a virtual elimination of customer complaints

• Responsible for the day-to-day operations of the district
• Managed 19 outside sales associates (distributors)
• Implemented operating plan through working with distributors to increase route averaged and recruiting new distributors
• Conducted effective joint sales calls to provide coaching and support to distributors in the district
• Attracted and retained distributors in the Mac Tools business
• Conducted new start training
• Conducted Field Excellence Meeting monthly with entire district
• Managed district budgets, credits and adjustments
• Performed route surveys to gauge market potential and to ensure customer satisfaction

• Trained, coached and mentored staff to ensure smooth adoption of new sales and training programs
• Created new revenue streams through the adoption of new programs
• Increased sales by 16% in one year via the implementation of sales/product training programs and joint sales calls
• Managed a outside technical sales team of 11
• Partnered successfully with clients and our internal operations staff to reduce customer complaint rates by 73%
• Determined price schedules and discount rates
• Monitor customer and industry preferences to determine focus of sales efforts
• Negotiated contracts at the head office level
• Implemented sales programs at the grass roots level
• Emphasized product features based on analyses of customers' needs
• Prepared sales presentations or proposals to explain product specifications and applications
• Presentations were based on providing solutions to customers and lowering their total cost of ownership
• Member of hydraulic hose steering committee
• Member of water transfer steering committee

• Managed outside technical sales team of 4
• Managed the sales activity in the following specialty product lines: hydraulic/industrial hose and fittings, lubrication, filtration, automotive specialty equipment, air compressors and pressure washers
• Experienced growth in excess of 30% in 2007 and 2008 through the implementation of sales training, product training and sales coaching
• Resolved customer complaints regarding sales and service
• Determined price schedules and discount rates
• Monitored customer preferences to determine where to focus on sales efforts
• Contacted new and existing customers to discuss their needs and to explain how these needs could be met by specific products and services
• Emphasized product features and tailored presentations based on customer's needs
• Negotiated prices, terms and conditions