Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic

Jeremy Cummins

Kelowna,British Columbia

Summary

Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams. Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Accomplished Flight Attendant offering year and a half in domestic and international commercial and private airline industry. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service.

Overview

12
12
years of professional experience

Work History

Flight Attendant

KF Aerospace
09.2022 - Current
  • Ensured safety and comfort of customers onboard aircraft.
  • Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
  • Resolved passenger conflicts and medical emergencies during flights.
  • Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
  • Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
  • Answered passenger questions and provided solutions to issues arising during flights.

General Manager

Jacks on Bernard
10.2021 - 07.2022
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.

Sales

Lakehouse Home Store
11.2020 - 10.2021
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.

Assistant General Manager

Sessions Tap House
10.2019 - 03.2020
  • Understand on-premise good service and beverage alcohol environment Ability to motivate team members to achieve mutually beneficial sales objectives Design visually appealing promotional displays and drink menus
  • Strong decision making skills and sound judgement Manage cash outs, floats, and sales reports.

On Premise Manager – Northern Alberta

Red Bull Canada
12.2016 - 08.2019
  • Built relationships with customers and community to establish long-term business growth.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Implemented systems and procedures to increase sales.

Assistant General Manager

Earls Restaurants
01.2012 - 01.2016
  • Managed 50+ employee’s daily Strong customer service skills and customer relationship to management Demonstrated ability to communicate positively and work effectively with others Excellent critical thinking and problem solving skills Team orientated Ability to motivate team to achieve sales objections Participated in recruitment process: interviewing, hiring, and training of staff.

Education

High School Diploma -

Sturgeon Composite High School
Sturgeon County, AB
01.2012

Skills

  • First Aid
  • Flight Safety
  • Customer Service
  • Regulatory Compliance
  • Emergency Care
  • Financial Management
  • Expense Tracking
  • Lead Generation
  • New Business Development

References

Available upon request.

Languages

English
Native or Bilingual

Timeline

Flight Attendant

KF Aerospace
09.2022 - Current

General Manager

Jacks on Bernard
10.2021 - 07.2022

Sales

Lakehouse Home Store
11.2020 - 10.2021

Assistant General Manager

Sessions Tap House
10.2019 - 03.2020

On Premise Manager – Northern Alberta

Red Bull Canada
12.2016 - 08.2019

Assistant General Manager

Earls Restaurants
01.2012 - 01.2016

High School Diploma -

Sturgeon Composite High School

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Jeremy Cummins