Jeremy Cabrera
Petaluma
Summary
Dynamic retail operations leader with a proven ability to optimize store performance and drive results. Strong leadership skills foster team motivation and enhance productivity, creating a collaborative work environment. Consistently maintains high standards of customer service and operational efficiency, ensuring exceptional experiences for all patrons. Expertise in recruiting and coaching talent aligns with business needs, contributing to sustained growth and success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Retail Store Manager
Starbucks
Novato, CA
09.2023 - 01.2026
- Managed a team of 15-25, providing training, coaching, and performance evaluations
- Maintained high standards of customer service by resolving escalated issues promptly and ensuring customer satisfaction
- Conducted regular store audits to be in compliance with company policies, procedures, and visual merchandising guidelines
- Utilized point-of-sale (POS) systems effectively for accurate tracking of sales transactions, inventory levels, and financial reporting
- Oversaw all aspects of store operations, including sales, customer service, inventory management, and staff scheduling
- Collaborated with neighboring peers to provide staffing across the district of Marin County
- Developing partners in their role and potentially guiding them into a higher role with more responsibilities.
- In charge of talent acquisition and hiring and having conversations with employees to meet the needs of the business
- Proficiency in all Microsoft programs and similar programs
Shift Supervisor
Starbucks
Rohnert Park, CA
09.2019 - 09.2023
- Supervised a team of 3-8, providing guidance and support to ensure efficient operations
- Developed and maintained schedules for the team, allowing adequate coverage during peak hours
- Monitored employee performance and provided regular feedback to improve individual and team performance
- Ensured compliance with company policies, procedures, and safety regulations at all times
- Resolved customer complaints or issues promptly and effectively, maintaining high levels of customer satisfaction
- Trained new hires on job responsibilities, company policies, safety procedures, and customer service best practices
- Responsible for hitting metrics based on the companies goals and running day parts at an efficient and consistent basis
Education
Bachelor's degree - American Multicultural Studies
Sonoma State University
Rohnert Park, CA05.2022
Skills
- Customer service (7 years)
- Sales (7 years)
- Communication skills
- Supervising experience (6 years)
- Management (2 years)
- Leadership (2 years)
- Cash handling (7 years)
- Inventory control
- Employee scheduling
- Staff management
- Operations oversight
- Staff recruitment
Certification
- Food Handler Certification
- January 2023 to January 2027
- Manager food handlers certification to allow correct handling of product that is safe for customers to eat.
Timeline
Retail Store Manager
Starbucks
09.2023 - 01.2026
Shift Supervisor
Starbucks
09.2019 - 09.2023
Bachelor's degree - American Multicultural Studies
Sonoma State University