Jeremy Bagnas
Sacramento
Summary
Versatile and dynamic professional with a proven track record at CITY SPORTS, excelling in guest services and process improvement. Demonstrates exceptional leadership and organizational skills, significantly enhancing customer satisfaction and operational efficiency. Expert in inventory management and adept at leveraging social media to boost brand visibility.
Overview
6
6
years of professional experience
Work History
Front Desk Specialist
CITY SPORTS
Sacramento
12.2023 - Current
- Managed front desk operations, including greeting and assisting guests, answering phone calls, and handling inquiries
- Maintained a professional and welcoming atmosphere at the front desk by providing excellent customer service to all visitors
- Efficiently checked-in and checked-out guests, ensuring accuracy of information and timely completion of tasks
- Handled cash transactions, processed payments, and maintained accurate records of financial transactions
- Maintained cleanliness and organization at the front desk area by regularly tidying up workstations and keeping supplies stocked
Carry Out
GREEN ACRES NURSERY
Sacramento
01.2023 - 12.2023
- Provided exceptional customer service to carryout customers, ensuring accurate and timely order fulfillment
- Effectively communicated with customers to understand their specific needs and preferences for carryout orders
- Demonstrated strong knowledge of menu items, ingredients, and preparation methods to assist customers in making informed decisions
- Maintained a clean and organized carryout area, ensuring all supplies were stocked and readily available
Management
THE HOOKAH BAR
Stockton
02.2019 - 05.2021
- Managed daily operations, including scheduling, inventory management, and customer service
- Maintained high standards of quality control to ensure customer satisfaction
- Analyzed market trends and competitor activities to identify potential risks or opportunities for the business
- Managed multiple projects simultaneously within established timelines
- Identified areas for process improvement through data analysis
Education
Associate's degree - Psychology
SACRAMENTO CITY COLLEGE
Sacramento, CA02.2025
High school diploma - Psychology
WESTON RANCH HIGH SCHOOL
Stockton, CA06.2018
Skills
- Social Media Management
- Quality Control
- Quality Assurance
- Inventory Management
- Communication Service Abilities
- Leadership
- Organizational Skills
- Written Communication
- Verbal Communication
- Process Improvement
- Data Analysis
- Order Fulfillment
- Research
- Event Planning
- Guest Services
- Project Management
- Team Management
- Marketing
- Analytics
- Scheduling appointments
- Building relationships
- Microsoft office
Timeline
Front Desk Specialist
CITY SPORTS
12.2023 - Current
Carry Out
GREEN ACRES NURSERY
01.2023 - 12.2023
Management
THE HOOKAH BAR
02.2019 - 05.2021
Associate's degree - Psychology
SACRAMENTO CITY COLLEGE
High school diploma - Psychology
WESTON RANCH HIGH SCHOOL
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