Jeremy Adams
San Diego,CA
Summary
Genuine, dedicated, with 20 years in the customer service industry. Knows and understands the importance of client satisfaction for remarkable experiences. Offering positive attitude and strong interpersonal skills, eager to learn and develop in customer service training role. Brings solid grasp of customer service principles and effective communication techniques. Ready to use and develop problem-solving and mentoring skills in a sales and client service role.
Overview
21
21
years of professional experience
Work History
Restaurant Server
Island Prime
10.2018 - 08.2024
- Fine dining service in upscale steakhouse; extensive knowledge of food, wine, and cocktails.
- Provides unmatched professional service by creating memorable guest experiences.
- Elevated the guest experience by anticipating their needs proactively throughout their visit.
Restaurant Server
BJ’s Brewhouse
10.2016 - 10.2018
- Consistently provided professional and friendly service with intricate knowledge of extensive menu and products.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
Restaurant Server/Banquet Captain
The Butchershop Steakhouse
02.2004 - 05.2013
- Demonstrated professional hospitality and service with enthusiasm.
- Received frequent customer accolades.
- Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
Sales Associate
San Diego Door and Window
06.2006 - 01.2008
- Provided in-home estimates for various home remodeling projects.
- Improved client satisfaction by providing exceptional home remodeling assistance and maintaining clear communication throughout the project.
- Built relationships with customers to encourage repeat business.
Sales Associate
Pacific Home Remodeling
03.2005 - 04.2006
- Provided in-home estimates for various home remodeling products.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
Education
Marketing and general education
San Diego State University
Marketing and general education
Mesa Community College
Skills
- Customer service and communication skills
- Customer service leadership
- Professional demeanor
- Organized
- Efficient
- Committed team player
- Fast-paced
- Strong work ethic
- Patience and tolerance
- Goal oriented
Timeline
Restaurant Server
Island Prime
10.2018 - 08.2024
Restaurant Server
BJ’s Brewhouse
10.2016 - 10.2018
Sales Associate
San Diego Door and Window
06.2006 - 01.2008
Sales Associate
Pacific Home Remodeling
03.2005 - 04.2006
Restaurant Server/Banquet Captain
The Butchershop Steakhouse
02.2004 - 05.2013
Marketing and general education
San Diego State University
Marketing and general education
Mesa Community College
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