Jeremie Nshuti Habimana
Saint-Constant,QC
Summary
Friendly Technical Support Representative keen to help customers maximize product impact and usability. Amiably replies to all customer queries and consistently resolves client issues. Committed to improving user satisfaction numbers and supporting return patronage across all supported products.
Overview
2
2
years of professional experience
Work History
Technical Support Representative
Nordia
Montreal, Quebec
11.2021 - 05.2024
- Provided technical assistance to customers through phone, email and chat support.
- Performed regular maintenance checks on customers' systems.
- Participated in special projects as assigned by management team.
- Conducted research into product-related issues, identified solutions, and provided accurate information to customers.
- Monitored customer feedback to ensure high levels of satisfaction.
- Developed system documentation, user manuals, FAQs, troubleshooting guides.
- Ensured compliance with company policies and procedures regarding technical support operations.
Education
BBA -
University of Rwanda
Kigali, Rwanda10-2020
Skills
- Technical Support
- Customer Service
- Hardware diagnostics
- Application support
- User Support
- Systems Analysis
- Data Recovery
- Performance Testing
- Information Protection
Languages
English
Full Professional
French
Professional
Timeline
Technical Support Representative
Nordia
11.2021 - 05.2024
BBA -
University of Rwanda
Similar Profiles
Arushi DhimanArushi Dhiman
Customer Support Specialist at NordiaCustomer Support Specialist at Nordia
Navi NaviNavi Navi
Customer Service Representative at NordiaCustomer Service Representative at Nordia
JINTU THOMAS C PAULJINTU THOMAS C PAUL
Service Ontario Consultant at NORDIAService Ontario Consultant at NORDIA