Jeremie Catulusi
Ottawa,ON
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
2
2
years of professional experience
Work History
Front desk
Comfort inn
08.2022 - 08.2023
- Provided exceptional customer service to guests at Comfort Inn by warmly welcoming them upon arrival and addressing inquiries promptly and courteously.
- Utilized reservation software and systems to book reservations, manage room assignments, and update guest information accurately.
- Liaising with guests to fulfill their requests and resolve any concerns or issues.
- Collaborated with housekeeping and maintenance staff to ensure timely and efficient resolution of guest requests and room maintenance issues.
- Handled guest feedback and complaints professionally, taking proactive steps to address concerns and ensure guest satisfaction.
Call Agent
MSI Corp
10.2021 - 08.2022
- Client engagement relating to outbound and inbound sales.
- Providing customer retention with efficiency.
- Performance monitoring.
- Customer marketing.
- Persuading customers into upgrading their cellular devices, tablets, and phone plans.
Education
Bachelor of Arts - Economics
Univ. of British Columbia/Corpus Christi
Bachelor of Arts - Economics
Wilfrid Laurier University
Waterloo, ONSkills
- MS office proficiency
- Highly experienced in keyboarding/typing
- Reliable and punctual
- Excellent verbal and written communication skills
- Front Desk Management
Languages
English
Native or Bilingual
French
Native or Bilingual
Profile
Jeremie Catulusi, Ottawa, ON, 613-253-0224, 613-291-5762, Jcatulusi@gmail.com
Timeline
Front desk
Comfort inn
08.2022 - 08.2023
Call Agent
MSI Corp
10.2021 - 08.2022
Bachelor of Arts - Economics
Univ. of British Columbia/Corpus Christi
Bachelor of Arts - Economics
Wilfrid Laurier University
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