Jeremie Cadieux
Hudson,Canada
Summary
Experienced with strategic planning, team leadership, and operational excellence. Utilizes proven methodologies to drive business growth and enhance organizational performance. Track record of successfully leading diverse teams and managing complex projects.
Overview
2026
2026
years of professional experience
Work History
Senior Director, Customer Services
Mitchell
2023 - Current
- Oversee customer service operations across Canada, driving sales and service growth
- Develop strategies to enhance customer engagement and operational efficiency
- Lead a team of managers to ensure top-tier service delivery and continuous improvement
- Collaborate cross-functionally to optimize business performance and client satisfaction
Director, Customer Services
Mitchell
2020 - 2023
- Spearheaded initiatives to refine customer service protocols and account management strategies
- Trained, mentored, and expanded a team of 9 customer service managers to achieve operational excellence
- Served as a customer expert, ensuring seamless service experiences
Manager, Customer Services
Mitchell
2017
- Managed and maintained key accounts while delivering superior customer service
- Provided operational and sales support to streamline client interactions
- Led and developed a team of 6 customer service managers, fostering growth and leadership
Customer Services Manager
Mitchell
2012 - 2017
- Led comprehensive customer service operations, including overseeing daily interactions, resolving escalations, and maintaining service quality standards
- Developed and implemented strategic communication protocols to ensure consistent, professional engagement across all customer touchpoints (email, phone, in-person)
- Built and maintained strong relationships with key stakeholders through regular communication and strategic partnership development
Director of Software Development
DMIB
2007 - 2012
- Directed the design and development of innovative software solutions for diverse markets
- Managed full life cycle software development, encompassing testing, implementation, and deployment
- Led cross-functional teams, budget allocations, and strategic development initiatives
- Spearheaded software architecture design and proof-of-concept development
Analyst, Product Manager
DMIB
2005 - 2007
- Conducted in-depth needs analysis and provided technical solutions
- Administered web portals and intranet systems
Engineer – Technical Support Level 3
DMIB
2005
- Provided expert-level technical support and documentation
- Trained new employees and contributed to knowledge-sharing initiatives
Engineer – Technical Support Level 1 & 2
DMIB
2003 - 2004
- Delivered hands-on technical support, documentation, and networking solutions
Education
AEC - Computer Science - Programming
Collège Herzing
01.2003
Computer Science
Fitchburg State College
01.2002
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Collège Bourget
Rigaud, QC01.1999
Skills
- Customer Relations: Account management, sales support, operational strategy, customer expert role
- Leadership & Team Management: Leading teams, coaching, and performance growth
- Strategic Management: Sales leadership, service optimization, and cross-functional coordination
- Process Improvement: Implementation of new applications, operational support
- Technical Proficiency: Software development, system analysis, networking, and troubleshooting
- Project Management: Full lifecycle software development, testing, deployment, budget management
- Multilingual Communication: Fluent in French and English
Languages
English
Full Professional
French
Native or Bilingual
Timeline
Computer Science
Fitchburg State College
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Collège Bourget
Senior Director, Customer Services
Mitchell
2023 - Current
Director, Customer Services
Mitchell
2020 - 2023
Manager, Customer Services
Mitchell
2017
Customer Services Manager
Mitchell
2012 - 2017
Director of Software Development
DMIB
2007 - 2012
Analyst, Product Manager
DMIB
2005 - 2007
Engineer – Technical Support Level 3
DMIB
2005
Engineer – Technical Support Level 1 & 2
DMIB
2003 - 2004
AEC - Computer Science - Programming
Collège Herzing
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