I have a deep passion for poetry, having composed pieces for over 20 years I especially love spoken word and I've had the pleasure of competing collegiately and performing my original creations in front of small and large audiences
Jeremie Bright
SECURITY ACCOUNT MANAGER
Los Angeles,CA
Summary
Experienced Security Account Manager with 10+ years of expertise in communication, adaptability, and problem-solving. Achieved a 25% increase in client retention and a $1M revenue boost in one year. Recognized for creating valuable training programs for company and client use. Skilled in managing security accounts and providing customized solutions to meet client needs.
Overview
10
10
years of professional experience
20
20
years of post-secondary education
Work History
Assistant Account Manager - Training Department
Marksman Security
Culver City, CA
01.2024 - 01.2025
- Assisted in leading an operations team of nearly 200 security personnel and 6,000+ weekly hours
- Head of the Training Department for the physical security program at Amazon MGM Studios
- Directed a team of 3 (Training Manager, 2 Field Training Officers) and co-led 2 Operations Managers and 13 Supervisors
- Administered training weeks once per month as well as quarterly training presentations for the entire guard force
- Developed fundamental and high-level training material for security officers, SOC Operators, Supervisors, and other specialty teams
- Created comprehensive training presentations for the physical security team based on client's standard operating procedures and emergency response procedures
- Analyzed scores from training assessments to measure officers' knowledge retention levels
- Managed officer performance based on KPIs, including assessment scores, policy infractions, refresher and remedial trainings
- Designed complex, high-level training scenarios to assess knowledge and performance levels for SOC Operators and Supervisors in emergency situations
- Collaborated with training and operations teams to identify areas of deficiency within the operation and develop training material to address specific goals
Office Operations Manager
Nordic Security Services
Costa Mesa, CA
10.2022 - 01.2024
- Dedicated Account Manager (6+) and overall Operations Manager for 20+ sites and locations in the OC & Greater LA area
- Ensure client retention by connecting with Board of Directors, attending regular Homeowners Association board meetings, and responding to site-specific service requests in a timely fashion
- Provide administrative assistance to field management team using integrated software and field data reports for real-time allocation of resources and personnel
- Oversight of HQ office staff including Assistant Office Manager, Dispatch Supervisor and daytime Patrol team
- Conduct comprehensive problem resolution for HR issues (pay discrepancies, workplace disputes, sexual harassment), real-time personnel logistics and coordinate efficient response to field service requests from client or on-site management teams
Operations Manager
Inter-Con Security
Pasadena, California
09.2021 - 10.2022
- Develop and implement project plans for key strategic initiatives designed to improve responsiveness of the SOC in supporting the needs of Inter-Con stakeholders and employees
- Compile productivity and performance Service Level Agreements, Key Performance Indicators, and dashboard reports to ensure metrics are captured and reported for executive level consumption
- Helped to increase emergency response time and efficiency by 35% for company's premier accounts
Armed Lead
GSG Protective Services
Lawndale, California
10.2018 - 04.2022
- Worked as an Armed Lead for the Studio Entertainment Division and Special Events
- Facilitate post assignments and regulate post changes based on teams ranging from 6-12 personnel
- Monitor and secure priority event sites, locations and facilities
- Operate in secure locations, screening VIPs and regulating access control
- Work as a field liaison to the general public mediating necessary site instructions and restrictions for the surrounding public
Field Manager
SOS Security
Santa Monica, CA
04.2016 - 03.2019
- Supervised security personnel for high-profile events held by clients in our high-end fashion department
- Supervised employees in their work responsibilities and provided training when necessary
- Assisted with filling posts open due to call-offs, provided emergency coverage, and responded to alarms from remote sites
- SpaceX: worked closely with Site Supervisor to handle service calls, facilitate post assignments and conduct breaks for teams of 16+ officers per shift
- Responded to radio traffic requests to open secure access doors, provide personnel escorts, and provide courtesy transport to SpaceX staff
- Monitored employees passing through access control checkpoints, assigned onsite ID badges to non-SpaceX staff using Visitor Management system
Site Manager
Security Industry Specialists, Inc.
Redondo Beach, California
11.2014 - 04.2016
- Supervised security team of 12+ personnel, providing access control to a secure Amazon PrimeNow Warehouse site
- Worked as on-site liaison to the client management team: relayed operational information, processed various needs and requests, and instructed officers on constantly adapting directives on site services
- Approved invoices for employee work hours, equipment orders, employee time cards, shift changes and time-off requests
- Created schedules for site employees and hired officers for new openings and unfilled positions, as well as set up necessary new hire and weekly training for employees
- Communicated with management and clients through daily emails, weekly conference calls and situational reports on site status and progress
Education
Certification - Cybersecurity Professional
California State University Long Beach
Long Beach, CA 12.2021 - 10.2022
Bachelor of Science - Criminal Justice Administration
California State University Dominguez Hills
Carson 05.2001 - 06.2020
Skills
- Training
- Effective Communication
- Customer Service
- Conflict Resolution
- Public Relations / Public Speaking
- Account Management
- Operations Management
- Emergency Response
- Team Leadership
- Critical Thinking / Problem-solving
- Adaptability
- Microsoft (Word, Excel, PowerPoint)
Interests
Timeline
Assistant Account Manager - Training Department
Marksman Security
01.2024 - 01.2025
Office Operations Manager
Nordic Security Services
10.2022 - 01.2024
Certification - Cybersecurity Professional
California State University Long Beach
12.2021 - 10.2022
Operations Manager
Inter-Con Security
09.2021 - 10.2022
Armed Lead
GSG Protective Services
10.2018 - 04.2022
Field Manager
SOS Security
04.2016 - 03.2019
Site Manager
Security Industry Specialists, Inc.
11.2014 - 04.2016
Bachelor of Science - Criminal Justice Administration
California State University Dominguez Hills
05.2001 - 06.2020
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