Jeremie Arsenault
Summary
Analytical, self-motivated, and team-oriented professional with over 20 years of extensive experience in providing strategic support and guidance within IT, security, and technical environments. Proven track record in roles such as Manager of Security Systems, Software QA Lead Engineer, and Program Manager/Technical Advisor, particularly in highly classified and secure settings. Core competencies include financial management, project management, change management, and comprehensive reporting, along with a demonstrated ability to design and deploy complex IT systems, including security technologies and access control systems. Recognized for bridging technical and non-technical domains by articulating complex concepts clearly to diverse stakeholders while fostering strong professional relationships that promote collaboration and continuous improvement.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Manager Security Systems and Technologies
University of Ottawa
01.2022 - Current
- Oversees the portfolio of capital IT projects associated with Protection Services.
- Develop policies, training, and user support regarding security technologies assets for Protection Services operations.
- Collaborates with the university’s IT department to identify Protection Services’ new business needs and other opportunities for technology to be applied to solve business problems, increase administrative efficiency, and lower administrative costs, and improve services.
- Evaluates the technical, economic, and operational feasibility of different approaches to solving business problems. Develops project proposals.
- Develops project proposals Creates or oversees detailed project plans.
- Ensures that appropriate activity and progress reports are prepared regularly with respect to systems development projects.
- Ensures appropriate controls are built into the project plan.
- Ensures risks are monitored and managed over the course of each project, ensures that risk mitigation strategies are implemented when necessary.
- Plays an integral role in overall security systems planning, including the development of the annual resource allocation plan.
- Oversees the design of complete solutions to complex business problems using expert knowledge of technology, business process analysis techniques, business process re-engineering, and workflow analysis.
- Develops requests for information and/or requests for proposals to solicit commercial software alternatives and, in collaboration with the IT department, conducts detailed functional and technical evaluations of commercial software products.
- Stays abreast of new security technology, work methods, and techniques.
- Implements mechanisms to ensure that staff understands and follows the methodology and standards.
- Proactively researches technologies and tools that are of potential interest to Protection Services; conducts formal evaluations of new products and builds business cases for the acquisition of new tools where appropriate.
Software QA Lead Engineer/Senior Customer Engineer
Rheinmetall
01.2020 - 01.2022
- Participate in proactive account management, spot performance issues, analyze problems, and develop solutions to meet customer needs, represent them.
- Coordinated with customer to gather requirement and manage expectation.
- Assist the customer in configuring, troubleshooting and maintaining its test environment.
- Demonstrates expertise in a specific solution, or several products, feature functions, or services.
- Manage and advise a team of developers.
- Oversee multiple projects across all phase of development.
- Engage in research, analysis, identification, and testing of software to meet strict criteria for operational deployment. Provide new methodologies and technologies, as well as advice on technical issues encountered in the field during deployment.
- Analyze/study the subsystems and systems requirements and develop test plans and procedures to validate them.
- Define, build, and maintain the test environment.
- Plan and execute tests in the distributed environment.
- Produce verification and qualification reports.
- Write test plans and procedures for audits, software validation, and system qualification.
- Strong knowledge of Scrum Agile methodologies and of the Jira tool.
- Experience in automated test programming with scripts.
- Scrum Master
Senior Technical Officer
CSIS
01.2007 - 01.2013
- Provided primary support as the Team Lead in wireless, remote control, and networking technologies. Supported the planning and execution of technical deployments, and provided opinions and options during the planning of deployment.
- Mentored junior staff, providing guidance, advice, and technical expertise. Liaised with clients to provide the best technical solutions for specific requirements, conscious of objectives, costs, timeframes, and plans for software and hardware development projects.
- Managed a team of regional technologists and provide advice on conducting technical operations nationally. Support training for the use of different network systems and applications.
- Ensured quick resolutions and workarounds for time-sensitive issues regarding network availability. Prepared technical documentation, including SOP’s, for special tools required for certain operations.
Program Manager/Senior Technical Advisor
CSIS
01.2001 - 01.2007
- Engage in research, analysis, identification, and testing of new security hardware, devices, and software to meet strict criteria for operational deployment. Provide new methodologies and technologies, as well as advice on technical issues encountered in the field during deployment.
- Liaise with clients to provide the best solutions, and assist regional clients with technical operations. Manage and advise a team of regional technologists who conduct national operations. Assist with the deployment of video/electronic equipment in challenging and time-sensitive environments.
- Build networks, including switches, firewalls, and routers. Troubleshoot servers, networking equipment, and hardware/software in a variety of classified environments. Prepare technical documentation, including SOP’s, and monitor packet analysis in highly-secure environments.
- Manage and lead technical operation and materials resources for classified operations and for the deployment of specialized equipment. Engage in budgeting and financial management related to materials, resources, and overtime for specific operation support. Delivered training relating to networking, wireless technologies, electronics, and mechanical equipment.
- Manage, implement, design and maintain complex IT classified systems to ensure the confidentiality, availability and integrity of the data.
- Oversee multiple projects across all phase of development.
- Coordinated with customer to gather requirement and manage expectation.
- Manage windows environment operating system and support wired and wireless systems.
- Strong knowledge of risk management, compliance and policy administration applicable to security information management.
- Strong knowledge of working with legislation, policies, procedures, standards and best practice regarding the management of government.
Education
Master - Systems Science and Engineering
University of Ottawa
Ottawa, ON01.2024
Bachelor of Science - Engineering
California National University for Advanced Studies
Los Angeles, CA, USA01.2008
Diploma - Electronic Engineering Technologist
La Cité Collégiale
Ottawa, ON01.2001
Electromechanical Engineering Technologist
Centre Asticou
Gatineau, QC01.1997
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Operations management
- Cross-functional teamwork
- Risk management
- Problem resolution
- Adaptability and flexibility
- Positive attitude
Certification
- Various Training and Certifications Completions:
- Fortinet Administrator
- Genetec Security Center Omnicast
- Genetec Security Center Enterprise
- Genetec Security Center Mission Control
- Genetec Security Center Sipelia
- Wireless Technology (Besser Associates)
- Hacker Techniques, Exploits and Incident Handling (SANS)
- CompTIA Network + (CTE Solutions)
- CompTIA Security + (CTE Solutions)
- Wireless Network (Global Knowledge)
- Wireless Ethical Hacking, Penetration and Defense (SANS)
- SSCP Systems Security Certified Practitioner
- Cyber Security Foundation (Global Knowledge)
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Manager Security Systems and Technologies
University of Ottawa
01.2022 - Current
Software QA Lead Engineer/Senior Customer Engineer
Rheinmetall
01.2020 - 01.2022
Senior Technical Officer
CSIS
01.2007 - 01.2013
Program Manager/Senior Technical Advisor
CSIS
01.2001 - 01.2007
Bachelor of Science - Engineering
California National University for Advanced Studies
Diploma - Electronic Engineering Technologist
La Cité Collégiale
Electromechanical Engineering Technologist
Centre Asticou
Master - Systems Science and Engineering
University of Ottawa