Jeremiah Ward
Chula Vista
Summary
Motivated IT student at ICOHS College with six years of experience as a certified nursing assistant (CNA), providing direct patient care. Eager to leverage strong communication, interpersonal, and problem-solving skills to transition into an IT Technical Trainer role, focusing on troubleshooting issues, documenting findings, and establishing effective solutions. Committed to fostering a supportive learning environment that empowers others to thrive in technical settings. Authorized to work in the U.S. for any employer.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Overnight Stocker (Part-time)
Walmart
08.2025 - Current
Cybersecurity Student
ICOHS COLLEGE
02.2025 - Current
- Developed troubleshooting techniques and resolved hardware/software issues to enhance system reliability.
- Provide end-user training to improve understanding of security protocols, and reduce incidents.
- Conducted risk assessments and implemented security measures, contributing to safer operational environments.
- Assisted in configuring and maintaining software, ensuring compliance with security standards.
- Collaborated effectively with team members to support cybersecurity initiatives, and improve response times.
Retail Associate
WIS International
05.2024 - 06.2024
- Ensured accurate stock counts and efficient restocking, improving inventory accuracy and store operations
- Contributed to achieving daily sales targets through proactive customer engagement and product knowledge
- Maintained organized displays and clean store environment, enhancing customer shopping experience
- Eagerly learned retail procedures and adapted quickly to dynamic tasks, showcasing a strong work ethic and dedication
CNA
Country Hills Post Acute Care
09.2021 - 11.2021
- Maintained accurate patient records and communicated effectively with healthcare teams to ensure optimal care and quick response to changes.
- Implemented efficient patient care routines, leading to improved patient satisfaction and streamlined workflow in a high-pressure environment.
- Worked closely with nursing staff and doctors to execute care plans, fostering a team-oriented atmosphere and enhancing patient outcomes.
- Demonstrated a strong work ethic and a willingness to learn, consistently arriving on time and going above and beyond in patient care duties.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
CNA
Kindred Hospital Las Vegas
07.2019 - 08.2021
- Provided patient care, monitored vital signs, and assisted with daily activities, enhancing patient comfort
- Collaborated with healthcare team to ensure high-quality care, improving patient outcomes
- Maintained accurate patient records, ensuring compliance with healthcare regulations
- Trained new staff on procedures and protocols, fostering a knowledgeable and efficient team
Golden Heart Senior Care - CNA
CNA
05.2019 - 06.2019
- Provided compassionate care to elderly clients, ensuring daily needs were met and comfort maintained
- Assisted in personal hygiene tasks, contributing to improved client well-being and satisfaction
- Monitored vital signs and reported changes, enhancing patient safety and care quality
- Collaborated with healthcare team to develop personalized care plans, fostering a supportive environment
CNA
Pilgrim Manor Nursing and Rehab
08.2018 - 04.2019
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
CNA
The Guest House Rehab
08.2017 - 12.2018
- Maintained accurate records, contributing to high standards of patient care
- Provided compassionate care to patients, ensuring comfort and safety at all times
- Monitored vital signs and reported changes, contributing to effective patient management
- Assisted with daily living activities, enhancing patient well-being and recovery
CNA
Highland Place Nursing and Rehab
01.2018 - 07.2018
- Monitored vital signs and reported changes, ensuring timely medical intervention and patient safety
- Collaborated with healthcare team to develop care plans, enhancing patient outcomes
- Maintained accurate patient records, contributing to efficient healthcare delivery
- Provided emotional support to patients and families, fostering a compassionate care environment
Security Guard
LA DOTD
01.2016 - 10.2017
- Monitored premises ensuring safety, reduced incidents by 12%, proficient in surveillance systems
- Conducted regular patrols, identified and reported security breaches, improved response times
- Collaborated with law enforcement, facilitated investigations, enhanced overall security measures
Server
Harrah's Louisiana Down
03.2016 - 12.2016
- Provided exceptional customer service, leading to positive guest feedback and repeat visits
- Managed multiple tables efficiently, ensuring timely and accurate order delivery
- Collaborated with kitchen staff to address and resolve order discrepancies swiftly
- Upsold menu items, contributing to increased daily sales
Subway Sandwich Artist
SUBWAY SANDWICH ARTIST
02.2016 - 07.2016
- Prepared sandwiches and salads, ensuring adherence to customer specifications and food safety standards
- Managed cash register operations, maintaining accurate transactions and balancing daily receipts
- Maintained cleanliness of work areas, contributing to a hygienic and organized environment
- Collaborated with team members to ensure efficient service during peak hours, enhancing customer satisfaction
Education
High School Diploma -
Dysart High School
El Mirage, AZ05-2015
Certified Nurse Assistant (CNA)
Shreveport Job Corps
Shreveport, LA05-2017
Skills
- Attention to detail from my experience in the healthcare field
- Phishing awareness
- Data protection
- Communication skills
- End-user training
- Windows and Mac OS
- Computer networking
- Customer service
- Security protocols
- Troubleshooting techniques
- Outlook and Microsoft Excel
- Software configuration
- active listener
- Leadership
- Documentation and record keeping
Certification
CNA
Timeline
Overnight Stocker (Part-time)
Walmart
08.2025 - Current
Cybersecurity Student
ICOHS COLLEGE
02.2025 - Current
Retail Associate
WIS International
05.2024 - 06.2024
CNA
Country Hills Post Acute Care
09.2021 - 11.2021
CNA
Kindred Hospital Las Vegas
07.2019 - 08.2021
Golden Heart Senior Care - CNA
CNA
05.2019 - 06.2019
CNA
Pilgrim Manor Nursing and Rehab
08.2018 - 04.2019
CNA
Highland Place Nursing and Rehab
01.2018 - 07.2018
CNA
The Guest House Rehab
08.2017 - 12.2018
Server
Harrah's Louisiana Down
03.2016 - 12.2016
Subway Sandwich Artist
SUBWAY SANDWICH ARTIST
02.2016 - 07.2016
Security Guard
LA DOTD
01.2016 - 10.2017
High School Diploma -
Dysart High School
Certified Nurse Assistant (CNA)
Shreveport Job Corps
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