Jeremiah Ward
Chula Vista
Summary
Dynamic cybersecurity student with hands-on experience at ICOHS College, skilled in troubleshooting and security forensics. Proven ability to enhance customer support and team collaboration, ensuring efficient operations. Adept at risk assessment and technical documentation, demonstrating strong communication and problem-solving skills to achieve optimal outcomes.
Overview
9
9
years of professional experience
Work History
Cybersecurity Student
ICOHS COLLEGE
San Diego
02.2025 - Current
- Understand the basics of networking and security forensics.
- Apply troubleshooting skills.
- Install, configure, and maintain PCs, mobile devices, and software for end users.
- Provide appropriate customer support.
- Properly and safely diagnose, resolve, and document common hardware and software issues.
- Assemble components based on customer requirements.
RETAIL ASSOCIATE
WIS International
Chula Vista
05.2024 - 06.2024
- Ensured accurate stock counts and efficient restocking, improving inventory accuracy and store operations
- Contributed to achieving daily sales targets through proactive customer engagement and product knowledge
- Maintained organized displays and clean store environment, enhancing customer shopping experience
- Eagerly learned retail procedures and adapted quickly to dynamic tasks, showcasing a strong work ethic and dedication
CNA
Country Hills Post Acute Care
El Cajon
09.2021 - 11.2021
- Maintained accurate patient records and communicated effectively with healthcare teams to ensure optimal care and quick response to changes
- Implemented efficient patient care routines, leading to improved patient satisfaction and streamlined workflow in a high-pressure environment
- Worked closely with nursing staff and doctors to execute care plans, fostering a team-oriented atmosphere and enhancing patient outcomes
- Demonstrated a strong work ethic and a willingness to learn, consistently arriving on time and going above and beyond in patient care duties
CNA
Kindred Hospital Las Vegas
Las Vegas
07.2019 - 08.2021
- Provided patient care, monitored vital signs, and assisted with daily activities, enhancing patient comfort
- Collaborated with healthcare team to ensure high-quality care, improving patient outcomes
- Maintained accurate patient records, ensuring compliance with healthcare regulations
- Trained new staff on procedures and protocols, fostering a knowledgeable and efficient team
CNA
Golden Heart Senior Care
Las Vegas
05.2019 - 06.2019
- Provided compassionate care to elderly clients, ensuring daily needs were met and comfort maintained
- Assisted in personal hygiene tasks, contributing to improved client well-being and satisfaction
- Monitored vital signs and reported changes, enhancing patient safety and care quality
- Collaborated with healthcare team to develop personalized care plans, fostering a supportive environment
CNA
Pilgrim Manor Nursing and Rehab
Bossier City
08.2018 - 04.2019
- Provided compassionate care to residents, enhancing their daily living activities and comfort
- Monitored vital signs and reported changes, ensuring timely medical intervention
- Assisted with mobility and personal hygiene, improving residents' quality of life
- Collaborated with healthcare team to develop individualized care plans
CNA
The Guest House Rehab. Center
Bossier City
08.2017 - 12.2018
- Maintained accurate records, contributing to high standards of patient care
- Provided compassionate care to patients, ensuring comfort and safety at all times
- Monitored vital signs and reported changes, contributing to effective patient management
- Assisted with daily living activities, enhancing patient well-being and recovery
CNA
Highland Place Nursing and Rehab
Shreveport
01.2018 - 07.2018
- Monitored vital signs and reported changes, ensuring timely medical intervention and patient safety
- Collaborated with healthcare team to develop care plans, enhancing patient outcomes
- Maintained accurate patient records, contributing to efficient healthcare delivery
- Provided emotional support to patients and families, fostering a compassionate care environment
SECURITY GUARD
LA DOTD
Bossier City
01.2016 - 10.2017
- Monitored premises ensuring safety, reduced incidents by 12%, proficient in surveillance systems
- Conducted regular patrols, identified and reported security breaches, improved response times
- Collaborated with law enforcement, facilitated investigations, enhanced overall security measures
SERVER
Harrah's Louisiana Down
Bossier City
03.2016 - 12.2016
- Provided exceptional customer service, leading to positive guest feedback and repeat visits
- Managed multiple tables efficiently, ensuring timely and accurate order delivery
- Collaborated with kitchen staff to address and resolve order discrepancies swiftly
- Upsold menu items, contributing to increased daily sales
SUBWAY SANDWICH ARTIST
Subway
Bossier City
02.2016 - 07.2016
- Prepared sandwiches and salads, ensuring adherence to customer specifications and food safety standards
- Managed cash register operations, maintaining accurate transactions and balancing daily receipts
- Maintained cleanliness of work areas, contributing to a hygienic and organized environment
- Collaborated with team members to ensure efficient service during peak hours, enhancing customer satisfaction
SALES ASSOCIATE
Forever 21
Bossier City
02.2016 - 06.2016
- Assisted customers with product selection, boosting daily sales by 12%
- Managed inventory, ensuring stock levels met customer demand
- Handled cash transactions accurately, reducing errors by 8%
- Collaborated with team to maintain store cleanliness and organization
Education
CERTIFICATE - CNA IN MED. ASSIST.
Shreveport Job Corps Opportunity Center
Shreveport, LA05.2018
DIPLOMA -
Dysart High School
El Mirage, AZ05.2015
Skills
- Customer service
- Microsoft Office
- Excel
- Word
- Outlook
- Warehouse software
- Training
- Supervision
- Appointments
- Work schedules
- Filing
- Recordkeeping
- Communication
- Safety inspections
- Standards compliance
- Organizing
- Teamwork
- Leadership
- Inventory management
- Problem solving
- Adaptability
- Time management
- Multitasking
- Conflict resolution
- Critical thinking
- Attention to detail
- Security forensics
- Troubleshooting techniques
- Hardware installation
- Software configuration
- Customer support
- Incident response
- Risk assessment
- Technical documentation
- Data protection
- Team collaboration
- Effective communication
- Security auditing
- Problem-solving abilities
- Security Infrastructure
- End-user training
- Web application security
- Phishing awareness
- Security assurance
- Compliance management
- Decision-making
- System safeguarding
- Physical Security Principles
- Security protocols
- Excellent communication
- Interpersonal skills
Timeline
Cybersecurity Student
ICOHS COLLEGE
02.2025 - Current
RETAIL ASSOCIATE
WIS International
05.2024 - 06.2024
CNA
Country Hills Post Acute Care
09.2021 - 11.2021
CNA
Kindred Hospital Las Vegas
07.2019 - 08.2021
CNA
Golden Heart Senior Care
05.2019 - 06.2019
CNA
Pilgrim Manor Nursing and Rehab
08.2018 - 04.2019
CNA
Highland Place Nursing and Rehab
01.2018 - 07.2018
CNA
The Guest House Rehab. Center
08.2017 - 12.2018
SERVER
Harrah's Louisiana Down
03.2016 - 12.2016
SUBWAY SANDWICH ARTIST
Subway
02.2016 - 07.2016
SALES ASSOCIATE
Forever 21
02.2016 - 06.2016
SECURITY GUARD
LA DOTD
01.2016 - 10.2017
CERTIFICATE - CNA IN MED. ASSIST.
Shreveport Job Corps Opportunity Center
DIPLOMA -
Dysart High School
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