Jeremiah Torres
Watsonville
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
11
11
years of professional experience
Work History
Environmental Service Account Manager
HealthCare Services Group
Monterey, CA
11.2021 - Current
- Supervised housekeeping and laundry teams across Monterey Post Acute, Watsonville Post Acute Center, and Watsonville Nursing Center, focusing on quality control and operational excellence.
- Demonstrated best practices in cleaning techniques to maintain a safe and sanitary environment.
- Analyzed staffing demands and implemented schedule changes to ensure optimal coverage.
- Collaborated with leadership to identify and discuss departmental concerns and solutions.
- Coordinated ordering processes for linen inventory and staff supplies via Medline to maintain adequate stock levels.
- Managed payroll data entry and adjustments in Google Sheets to maintain financial accuracy.
- Executed essential work routines to ensure continuity of operations when required.
Sanitation crew
Santa Cruz metro
Watsonville/Scotts Valley, CA
06.2020 - 12.2020
- Handled disinfectant using masks, gloves, and glasses
- Responsible for disinfecting interior of busses pulling in metro stations
- Gave assistance and directions to fellow passengers on board
Cook
Sweet Earth
Moss Landing
09.2019 - 03.2020
- Sanitized and cleaned equipment before each shift
- Prep work all ingredients for us that day
- Cooked and boiled ingredients according to batch size
- Stored cooked product in a cooler at the end of each shift
- Cleaned work equipment before leaving
Flow Team
Target
Capitola, CA
11.2018 - 08.2019
- Helped unload truck shipments
- Rearranged floor models
- Kept shelves stocked and organized
- Assisted guests with all questions
Assistant
Construction Labor
Santa Cruz, CA
01.2016 - 09.2017
- Assisted my boss with drilling, cutting wood, and putting up drywall
- Worked outdoors and indoors
Sweeper
Santa Cruz Seaside Company
Santa Cruz, CA
03.2015 - 03.2017
- Swept Boardwalk, street side of the Boardwalk, ride queues, entrances and other Company property
- Performed other duties as assigned
- Answered guest questions and provide information and directions in a positive and friendly manner.
- Provided consistent, friendly and helpful guest service
Education
No Degree - Business
Cabrillo College
Aptos, CA05.2028
High School - undefined
Sequoia Academy
Watsonville, CA01.2017
Skills
- Achieved high customer satisfaction by resolving inquiries efficiently and professionally Improved service processes to reduce response times and increase customer loyalty Delivered consistent support that contributed to positive customer experiences
- Followed detailed directives to achieve project objectives effectively
- Exhibited thorough attention to detail and perseverance in completing assignments
- Exhibited professionalism and respect by maintaining a courteous demeanor in high-pressure situations
- Established a reputation for trustworthiness and accountability in all assigned tasks
- Achieved timely project delivery by optimizing team workflows and communication Enhanced project outcomes through proactive risk management and resource allocation Drove team performance improvements that resulted in increased efficiency and effectiveness
- Managed all aspects of campaign execution, ensuring alignment with overall marketing objectives and timelines
- Embraced a positive mindset to support a constructive and inclusive work environment
- Maintained a reliable presence by arriving on time for meetings and deadlines
- Delivered guidance and resources to empower colleagues in achieving project goals
- Directed team efforts to achieve organizational goals and uphold quality standards
- Achieved seamless communication with diverse clientele by leveraging bilingual skills in English and Spanish Enhanced customer satisfaction through effective translation and support services Drove initiatives that improved accessibility for non-English speaking clients
- Customer training
Accomplishments
- 2022 deficiency free survey for Watsonville Nursing Center
Community Service & Volunteer Work
Casa Del Alfredo, Volunteer, Watsonville, CA, 2015-04, 2015-04, Cleaned and maintained site, Emptied garbage and recycle, Distributed food bags
2023 deficiency free survey for WPAC
During state survey there were no findings under my supervision for housekeeping and laundry. State surveyors inspect all aspects of housekeeping such as; housekeeper carts, the chemicals we use, the room we clean and how we clean, the laundry area, how we sort dirty linen and load them into the washers. Surveyors ask questions to staff and management to tell if we understand certain protocols and procedures.
Timeline
Environmental Service Account Manager
HealthCare Services Group
11.2021 - Current
Sanitation crew
Santa Cruz metro
06.2020 - 12.2020
Cook
Sweet Earth
09.2019 - 03.2020
Flow Team
Target
11.2018 - 08.2019
Assistant
Construction Labor
01.2016 - 09.2017
Sweeper
Santa Cruz Seaside Company
03.2015 - 03.2017
High School - undefined
Sequoia Academy
No Degree - Business
Cabrillo College