Summary
Overview
Work History
Education
Skills
Certification
Personal Information
References
Timeline
Generic

Jeremiah Guerra

Sunnyvale

Summary

Results-driven Service Technician with extensive experience at Tesla and Rivian, specializing in equipment maintenance and software diagnostics. Achievements include significant cost savings and enhanced customer satisfaction through effective problem-solving and strong leadership. Proficient in installation, maintenance, and repair tasks with a commitment to safety compliance and clear communication. Focused on delivering exceptional customer experiences while optimizing team productivity.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Service Technician

Rivian
San Jose
12.2022 - Current
  • Inspected equipment for proper operation and safety hazards prior to use.
  • Conducted preventive maintenance on a variety of machines and systems.
  • Responded quickly to emergency calls from clients needing immediate assistance.
  • Reviewed blueprints and manufacturer manuals before beginning installation and repair work.
  • Provided training on the safe usage of equipment when needed.
  • Maintained accurate records of service calls, repairs, and parts used.
  • Followed safety guidelines and wore protective gear when using power drills, circular saws, and other power tools.
  • Conducted service appointments to diagnose and fix problems.
  • Resolved software-related issues by troubleshooting programs and applications.
  • Installed new systems according to manufacturer specifications.
  • Diagnosed problems and determined solutions for various customer issues.
  • Replaced worn or damaged parts with OEM replacements as necessary.
  • Completed scheduled appointments on time to drive quality service.
  • Trained new team members on service processes to increase productivity.
  • Repaired faulty components such as motors, pumps, valves, switches.
  • Performed onsite repair of equipment at customer locations.
  • Filled out work orders, repair logs and maintenance plans to document work completed.
  • Maintained certifications and completed training on systems and components.
  • Traveled to customer locations to complete work for pre-set appointments.
  • Adjusted, connected, or disconnected wiring, piping and tubing to complete repairs and installations.
  • Calibrated instruments to maintain accuracy within specified tolerances.
  • Identified potential problems during routine inspections in order to prevent future breakdowns.
  • Disassembled dysfunctional machinery to perform root cause analysis and repairs.
  • Collaborated with team members to complete projects efficiently and effectively.
  • Installed new components or replaced defective parts to restore functionality.
  • Routinely inspected equipment for preventive and emergency maintenance needs.
  • Performed routine maintenance on vehicles including oil changes and tire rotations.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Achieved cost-savings by developing functional solutions to problems.
  • Completed day-to-day duties accurately and efficiently.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Assigned work and monitored performance of project personnel.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Service Technician

Tesla Motors
Fremont
03.2018 - 09.2022
  • Clean service, loaner, and gallery vehicles
  • Clean vehicle exteriors and interiors in compliance with company standards
  • Operate steamers, hoses, vacuums, and other equipment
  • Ability to spot check and manage paint correction onsite as needed
  • Track schedules, prioritize, and manage time effectively to meet deadlines
  • Communicate with various teams that are involved in the vehicle orientation process
  • Manage inventory and reorder supplies, as needed
  • Perform additional responsibilities as assigned to meet business needs
  • Wash, wax, and buff vehicles, Buff scratches, wet sand
  • Detail and vacuum interior
  • Light body repair fixing dents scratches and damaged parts using body filler and others tools necessary to complete job
  • Alignment on cars using lift to raise car and tools to align wheels to proper specs
  • Vehicle test drive driving vehicle to listen for loose objects or other failed test
  • Inspected equipment for proper operation and safety hazards prior to use.
  • Greased mechanical parts with lubrication to achieve smooth and regular functionality.

Manufacturing Technician (BIW)

Tesla
Fremont
01.2021 - 04.2022
  • Paintless Dent Repair (PDR) removing minor dents from the body of a motor vehicle
  • Perform proper tool and equipment usage and maintenance
  • Operated hot-air welding guns and immersive hot water baths to soften plastic panels for installation.
  • Installed and aligned vehicle body parts and panels.
  • Removed dents with hammers, suction and skilled use of dolly blocks.
  • Used metal-cutting guns, air grinders and wrenches to remove damaged vehicle sections.
  • Performed dent removal using appropriate tools and techniques.

Manufacturing Technician

Tesla Motors
Fremont
07.2015 - 03.2018
  • Understands required safety procedures and processes
  • Use of complex tooling that requires specialized training
  • Willingness to operate in a dynamic environment and team structure
  • Physical work pulling, gripping, twisting, hammering etc
  • Ability to detect abnormalities in the process using visual and touch techniques

Education

Medical Assisting -

IBT Tech
Santa Clara, CA
07.2011

High school diploma - Education

Fremont High School
Sunnyvale, CA
06.2009

Skills

  • Computer Skills
  • Communication Skills
  • Conflict Management
  • Conflict Resolution
  • Creative Thinking
  • Critical Thinking
  • Decision Making
  • Flexibility
  • Leadership
  • Team Building
  • Verbal Communication
  • Assembly
  • Manufacturing
  • Detailing
  • Buffing
  • Service Technician Experience
  • Auto Body Repair
  • Brake Repair
  • Customer service
  • Retail Sales
  • Retail
  • Sales Experience
  • Security
  • Problem-solving
  • Team Work
  • Reliability
  • Software diagnostics
  • Equipment maintenance
  • Troubleshooting techniques
  • Parts replacement
  • Installation and repair
  • Warranty repair
  • Work with minimal supervision
  • Project management

Certification

  • Medical Assistant, 10/01/11, Present
  • Forklift certified

Personal Information

Work Permit: Authorized to work in the US for any employer

References

References available upon request.

Timeline

Service Technician

Rivian
12.2022 - Current

Manufacturing Technician (BIW)

Tesla
01.2021 - 04.2022

Service Technician

Tesla Motors
03.2018 - 09.2022

Manufacturing Technician

Tesla Motors
07.2015 - 03.2018

Medical Assisting -

IBT Tech

High school diploma - Education

Fremont High School

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Jeremiah Guerra