Jeremiah Gonzales
Toronto,ON
Summary
Offering positive attitude and genuine interest in helping others, ready to thrive in any environment. Brings ability to quickly learn ensuring accurate and efficient work. Ready to use and develop communication and problem-solving skills in any role. Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of other's needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive relationships and contribute to customer satisfaction and loyalty.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Alpha Textbooks
07.2021 - 08.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions.
- Responded to requests for products, services, and company information.
- Handled up to 70 calls a day varying from customer questions, needs, complaints and store-walk ins.
- Proactively called publishers, suppliers, and customers to increase general efficiency.
- Developed strong knowledge to provide informed recommendations based on individual needs.
Education
Diploma - Video Design And Production
George Brown College
Toronto, ON06-2025
High School Diploma -
Louise Arbour Secondary School
Brampton, ON06-2014
Skills
- Active listening
- Critical thinking
- Data entry
- Sound Mixing
- Film Production
- Crew Support
- Assistant Directing
- Script Supervising
- Producing
- Project Management
- Relationship building
- Conflict resolution
Recent Projects
“Angelily”
Project Co-ordinator (Short Film) - 11/2024 – 11/2024
“NERO”
Sound Mixer (Short Film) - 02/2025 – 02/2025
“Copper Coins”
Script Supervisor (Short Film) - 02/2025 – 02/2025
"Bewitched Hearts"
Script Supervisor (Short Film) - 03/2025 - 03/2025
"Cash Only"
Boom Operator (Short Film) - 03/2025 - 03/2025
Languages
English
Native or Bilingual
Tagalog
Limited Working
Timeline
Customer Service Representative
Alpha Textbooks
07.2021 - 08.2023
Diploma - Video Design And Production
George Brown College
High School Diploma -
Louise Arbour Secondary School
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