Jeremiah De La Roca

Processes the Attendance Accounting and State reporting for all LACOE Supported School sites.

Main Responsibilities:

• Ensure that Average Daily Attendance are accurate and submitted on time
• Ensure that LACOE coordinate with sites if there are any discrepancies with their numbers and work towards their resolution
• Ensures that all documents and processes in terms of attendance are in compliance with CDE and ED codes
• Assists sites with any inquiries in terms of compliance

Other Tasks:

• Coordinates with other departments if needed to resolve site Concerns with regards to tool usage or process
• Does Data Audits to ensure that everything is accurate on or off site.
• Works with Coordinator with regards to new process that needs to be implemented due to new procedures, Ed codes, and laws

Working as a support for all participating district payroll services by processing and sending out warrants for their TSA and also perform other TSA related duties

Main Responsibility:

• All reports pertaining to employee deductions are run, saved (Word, PDF or Excel), and filed
• Ensure that all TSA corrections are made as requested by districts; Changes are documented and filed
• Process TSA warrants to be sent out to vendors weekly
• Preparing vendor refund checks for deposit including People Soft processing
• Processing Cash Collections in HRS

Other Tasks:

• Maintaining Cash Collection, Vendor Refund and TSA Warrant Trackers
• Notifying Districts Regarding Vendor Refunds
• Send Districts HRS reports regarding their TSA warrants
• Maintaining vendor information in HRS

Ad Hoc

• Assists with initial steps in processing of W2 documents including documentation and tracking of data gathering process
• Reports and tracker creation using Microsoft Excel (only as requested)

Serves as support to operations in meeting client metrics by creating and maintaining production reports.

Main Responsibility:

• Data gathering and processing though Project Specific Reporting Systems or Encoding in Microsoft Excel
• Processing Input data through Microsoft Excel to providing Charts and Tables used to identify opportunities in production.
• Creating Client Presentation Decks (Power Point) as needed

Management Role that serves as a lead to a team, ensuring not only to meet client metrics but also assists in agent development.

• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
• Monitored workflow to improve employee time management and increase productivity.
• Evaluated employee performance and coached and trained to improve weak areas.

Champion Client Services Role serving as a Single Point of Contact for Convergys Operations and Regional Operations/Sales for Cisco.

• Mitigate Risks and providing solutions in completing Regional Operation Deals
• Escalations Management by providing hourly updates and expediting progression of cases
• Educating Partners/Regional Operations of new Processes
• Serves as Subject Matter Expert for both Clients and Operations
• Takes part in Weekly call with Clients to plan for upcoming or at risk deals
• Takes part in Daily Call for risk management during Month End and Quarter End
• Coordinates with other entities (IT, Contract Management, Profile Management, etc.) through email or call