Jerel Awong
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Croisee Chasemart
06.2024 - 08.2024
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Online Mathematics Tutor
Self Employed
08.2023 - 08.2024
- Tutored calculus to university students.
- Developed an innovative approach to teaching math that increased student engagement and saw a great improvement in exam results.
- Utilized teaching methods to increase students' critical thinking skills.
- Assisted students in achieving higher grades by providing personalized feedback on assignments and quizzes.
Retail Worker
Pennywise Cosmetics
10.2022 - 02.2023
- Ensured stock was well taken care of and all items were on shelves.
- Aided in increasing sales in my section by learning what the customer wants.
- Middle-man between the warehouse and the branch I was employed at. This ensured items were brought on time and customers receive the item(s) they were interested in. Also made way for pricing being done in lanes; ensuring price changes were fixed as soon as possible.
- Assisted customers by understanding budget, wants and preferences.
- Worked in a team in which I delegated tasks and help responsibility.
Retail Worker
Self-Employed
01.2019 - 01.2022
- Resold sneakers and clothing items to consumers within my country.
- Competed with other businesses and ensured a reasonable profit margin, as well as attractive prices, were established.
- Ensured customers needs were met and on-time delivery was established.
Education
Bachelor of Science - Computer Science
York University
Toronto, ON05.2028
High School Diploma -
Upper Level Educational Institute
Chaguanas, Trinidad And Tobago05.2022
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Consultative Sales
- Customer Relations
Languages
English
Native or Bilingual
Timeline
Customer Service Representative
Croisee Chasemart
06.2024 - 08.2024
Online Mathematics Tutor
Self Employed
08.2023 - 08.2024
Retail Worker
Pennywise Cosmetics
10.2022 - 02.2023
Retail Worker
Self-Employed
01.2019 - 01.2022
Bachelor of Science - Computer Science
York University
High School Diploma -
Upper Level Educational Institute
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