Jerald Alan Lourdu Richard
Surrey,BC
Summary
Detail oriented Supply Chain Professional with 3+ years of experience in warehouse operations. Skilled in order picking ,and forklift operations while maintaining 99+% accuracy and maintaining standards. Proven ability to support in training new associates and ensuring workplace safety compliance. Strong background in Supply Chain Operations with a Post Baccalaureate Degree in Operations and Supply in Management seeking a leadership opportunity to contribute to the operational efficiency and long term growth of the organization.
Overview
4
4
years of professional experience
1
1
Certificate
Work History
Warehouse Associate/ Machine Operator
Lordco Auto Parts
Port Coquitlam, BC
05.2025 - Current
- Support team members on the warehouse floor by answering questions, guiding equipment use (order pickers, rider jacks, pallet jacks, and walkies), and helping the team stay on track to process 300–500+ order lines per shift.
- Performed daily tasks by completing pre-shift equipment checks, assisting with minor troubleshooting, and encouraging safe work habits to keep operations running smoothly.
- Lead by example by maintaining high accuracy and productivity standards, and provide hands-on support to coworkers with picking, packing, and safely handling automotive parts.
- Operated forklifts and pallet jacks to efficiently move products within warehouse environment.
- Assist with bulk and special orders, helping improve workflow efficiency and reduce errors through better coordination and teamwork.
- Promote quality and safety standards by double-checking orders when needed and supporting Dangerous Goods documentation to ensure full compliance and a safe work environment.
Warehouse Associate
MOE's Home Collection
Delta, BC
06.2024 - 05.2025
- Picked, staged, and shrink-wrapped orders daily, ensuring timely and damage-free delivery.
- Coordinated workflow, trained new staff, and boosted productivity during peak operations.
- Partnered with major freight carriers and utilized KOERBER WMS and SAP Business One to optimize warehouse operations.
- Ensured equipment upkeep and safety compliance, contributing to clean audits.
- Managed inventory accuracy through regular cycle counts and reconciliations.
- Collaborated with team members to optimize workflow and reduce processing time.
- Trained new associates on safety protocols and operational procedures.
- Monitored product quality during receiving and shipping processes to ensure compliance.
Customer Service Representative
Saravana Bhavan
Delta, BC
03.2023 - 10.2024
- Resolved customer issues and managed high-volume orders/payments using Touch Bistro POS.
- Trained staff on POS and delivery platforms, improving service efficiency and upselling results.
- Managing over 50+ customer call per day as a result of increasing sales by 10%
- Collaborated with team members to streamline service processes, reducing wait times for customers.
- Implemented feedback mechanisms to gather customer insights, driving continuous improvement initiatives.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Warehouse/Records Specialist
Access Information Management
Langley, BC
10.2023 - 12.2023
- Processed client records with compliance, managed sensitive data in DBMS, and reviewed medical/insurance files for accuracy.
- Managed records organization and retrieval processes to enhance operational efficiency.
- Ensured compliance with data protection regulations during document handling and storage.
- Trained new employees and implemented process improvements, increasing productivity.
- Maintained compliant and safe work areas, contributing to a zero-safety violation record.
Shipper/Receiver
SCI Logistics
Delta, BC
09.2022 - 12.2022
- Managed shipment invoices, picked/packed orders, and coordinated shipping with carriers under tight deadlines.
- Assisted in sequencing warehouse operations, reducing bottlenecks in a high-volume environment.
Warehouse Associate
Corporate Courier Logistics
Coquitlam, BC
07.2022 - 09.2022
- Loaded/unloaded trucks, sorted/distributed products, and prepared items for daily shipping.
- Supported cross-department operations and maintained compliance with safety and equipment standards.
- Managed inventory control systems to track stock levels and ensure accuracy.
Education
PBDM - Operations and Supply Chain Management
Kwantlen Polytechnic University
Surrey, BC06-2024
B.Tech - Mechanical Engineering
Amrita Vishwa Vidyapeetham
India08-2021
Skills
- Warehouse management
- Proficient in warehouse management systems
- Forklift operation expertise
- Document organization
- Proficient in records management systems
- Detail-oriented data entry
- Excel proficiency
- Cash Handling & POS Operations
- Problem Solving & Conflict Resolution
- Inventory Management & Stock Control
Certification
- Forklift Operator Certification
Timeline
Warehouse Associate/ Machine Operator
Lordco Auto Parts
05.2025 - Current
Warehouse Associate
MOE's Home Collection
06.2024 - 05.2025
Warehouse/Records Specialist
Access Information Management
10.2023 - 12.2023
Customer Service Representative
Saravana Bhavan
03.2023 - 10.2024
Shipper/Receiver
SCI Logistics
09.2022 - 12.2022
Warehouse Associate
Corporate Courier Logistics
07.2022 - 09.2022
B.Tech - Mechanical Engineering
Amrita Vishwa Vidyapeetham
PBDM - Operations and Supply Chain Management
Kwantlen Polytechnic University