Jerald Kuhn
Rancho Cucamonga,CA
Summary
To seek and maintain a full-time position. Organized and dependable candidate successful at managing multiple priorities with a positive attitude, and willingness to take on added responsibilities to meet team goals.
Overview
26
26
years of professional experience
Work History
Store Manager
Barnes & Noble Booksellers
08.2007 - Current
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed successful employee retention plan, reducing staff turnover rates significantly.
- Managed daily operations to ensure smooth functioning store, maintaining clean, safe environment for customers and employees.
- Ensure efficient execution of store operations with timely management of shipping and receiving and other day-to-day processes.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Mentored new hires during their on-boarding process, ensuring they were well-equipped to excel in their roles from day one.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Work majority of time on selling floor providing on the job training and sharing workload with staff.
Receiving Manager
Barnes & Noble
04.1998 - 10.2007
- Streamlined receiving processes adhering efficient inventory management systems.
- Enhanced backroom organization for smoother operations and improved productivity.
- Trained and supervised staff in accurate processing of inbound shipments, ensuring timely delivery to sales floor.
- Developed strong relationships with vendors, resulting in better communication and reduced shipping errors.
Education
No Degree - History
Chaffey College
Rancho Cucamonga, CAHigh School Diploma -
Alta Loma High School
Alta Loma, CASkills
- POS Systems
- Talent Recruitment
- Retail Inventory Management
- Store Merchandising
- Customer Service Management
- Payroll Management
- Operations Management
- Loss Prevention
- Customer Service
- Store operations
Timeline
Store Manager
Barnes & Noble Booksellers
08.2007 - Current
Receiving Manager
Barnes & Noble
04.1998 - 10.2007
No Degree - History
Chaffey College
High School Diploma -
Alta Loma High School
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