Summary
Work History
Education
Skills
Languages
References
Timeline
Generic

Jerald busalpa

Edmonton,Alberta

Summary

IT Service Desk Intern with expertise in network troubleshooting and technical support. Skilled in documenting procedures, and enhancing team collaboration for efficient incident response. Committed to empowering users with effective training materials, and maintaining accurate ticketing records for seamless service delivery.

Work History

IT Service Desk Intern

The Mustard Seed
Edmonton, Alberta
02.2025 - 03.2025
  • Documented procedures for resolving common IT issues encountered by customers.
  • Performed troubleshooting on various IT issues such as network connectivity, software installation, hardware configuration.
  • Provided assistance to other team members when needed or requested.
  • Assisted in developing training materials for end users on how to use IT services effectively.
  • Updated the ticketing system with accurate information regarding customer interactions.
  • Provided technical support to customers over the phone and through email communication.
  • Set up equipment for employee use, performing or properly installing cables, operating systems or software.
  • Maintained records of data communication transactions, problems, and remedial actions or installation activities.

Education

Diploma - Cyber Security

Cdi College
Edmonton, AB
04-2025

Skills

  • Network troubleshooting
  • Cybersecurity principles
  • Incident response
  • Technical support
  • Customer service
  • Documentation skills
  • Team collaboration
  • Problem solving
  • Ticketing system experience
  • Software patches
  • Active listening

Languages

English
Professional
Tagalog
Professional

References

References available upon request.

Timeline

IT Service Desk Intern

The Mustard Seed
02.2025 - 03.2025

Diploma - Cyber Security

Cdi College
Jerald busalpa