IT Service Desk Intern
The Mustard Seed
Edmonton, Alberta
02.2025 - 03.2025
- Documented procedures for resolving common IT issues encountered by customers.
- Performed troubleshooting on various IT issues such as network connectivity, software installation, hardware configuration.
- Provided assistance to other team members when needed or requested.
- Assisted in developing training materials for end users on how to use IT services effectively.
- Updated the ticketing system with accurate information regarding customer interactions.
- Provided technical support to customers over the phone and through email communication.
- Set up equipment for employee use, performing or properly installing cables, operating systems or software.
- Maintained records of data communication transactions, problems, and remedial actions or installation activities.