Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jepthalie Honorat

Ottawa,ON

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

CCTS
Ottawa, Ontario
04.2022 - Current
  • Maintained accurate records of all customer interactions and follow-up activities.
  • Identified trends in customer complaints and provided recommendations for changes in procedures or policies.
  • Drafted written responses to customers regarding their complaints.
  • Reported issues in a timely manner with accurate descriptions and steps to reproduce them.

Restaurant Manager

McDonald's
Ottawa, Ontario
08.2015 - 04.2022
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees
  • Scheduled and directed staff in daily work assignments to maximize productivity
  • Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations
  • Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue
  • Optimized profits by controlling food, beverage, and labour costs daily
  • Counseled and disciplined staff to address issues promptly and provide constructive feedback
  • Updated computer systems with new pricing and daily food specials
  • Assessed operational performance to measure compliance with regulatory, industry and brand standards
  • De-escalated problematic customer concerns, maintaining a calm, friendly demeanor
  • Resolved customer complaints promptly and efficiently.
  • Developed positive relationships with customers through friendly interactions.

Education

High School Diploma -

Lester B. Pearson Catholic High School
Gloucester, ON
06.2014

Bachelor of Arts - Law

Carleton University
Ottawa, ON

Skills

  • Customer service best practices
  • Organization and prioritization
  • Influencing and persuasive
  • Adaptive team player
  • Microsoft Office expertise
  • Office equipment proficiency
  • Data Entry
  • Inbound and Outbound Calling
  • Product Knowledge
  • Complaint resolution
  • Proofreading
  • Customer Education
  • Process Optimization

Languages

  • English, Speak and write fluently
  • French, Speak and write fluently

Timeline

Customer Service Representative

CCTS
04.2022 - Current

Restaurant Manager

McDonald's
08.2015 - 04.2022

High School Diploma -

Lester B. Pearson Catholic High School

Bachelor of Arts - Law

Carleton University

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Jepthalie Honorat