Jephony Gomez
Calgary,AB
Summary
- Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Administrative Assistant
Parts For Trucks
01.2023 - Current
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Responded promptly to vendor inquiries, fostering positive relationships with external partners.
- Managed expense report processing, verifying receipts for accuracy and compliance with company policies before reimbursement.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
Swing Manager
Mcdonalds
08.2020 - 04.2024
- Monitored employee performance closely, providing constructive feedback for continuous improvement opportunities.
- Improved overall guest experience by working alongside front-of-house staff during peak hours, addressing any issues proactively before they escalated further.
- Improved customer satisfaction by implementing efficient service strategies and maintaining a clean, organized restaurant environment.
- Monitored cash handling procedures closely to prevent theft or discrepancies in revenue reporting accurately.
- Resolved customer complaints promptly and professionally, resulting in increased loyalty and repeat business.
- Supervised food preparation stations to observe hygiene and taste quality of food served to customers.
Education
Diploma - Management
SAIT
Calgary, AB06.2021
Skills
- Customer Service
- Office Administration
- Microsoft Outlook
- Customer and client relations
- Team Leadership
- Time Management
Timeline
Administrative Assistant
Parts For Trucks
01.2023 - Current
Swing Manager
Mcdonalds
08.2020 - 04.2024
Diploma - Management
SAIT
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