Job Search Status
Open to workDesired start date: 2 weeks notice
Open To Work
Jeongyeon Ahn
TORONTO,ON
Work Preference
Summary
Retail Team Leader with over five years of retail and customer service experience, including more than a year in a leadership role. Proven ability to coach associates, drive sales performance, oversee daily store operations, and deliver exceptional customer experiences. Recognized for building high-performing teams, maintaining operational excellence, and supporting stores in achieving sales and service goals. Bilingual in English and Korean.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Team Leader
Reitmans
07.2025 - Current
- Coach and supervise a team of 5-8 associates to deliver exceptional customer experiences while achieving daily sales goals and KPI's
- Reduced inventory shrink variance by 1.2% through improved inventory management, replenishment, and loss prevention practices.
- Oversea daily store operations, including opening/closing procedures, operational compliance.
- Partner with the store manager to execute visual merchandising strategies, communicate company initiatives, and support team development
- Selected to provide leadership support at another location, contributing to operational consistency and team performance
Key Holder/Sales Associate
Reitmans
07.2022 - 06.2025
- Maintained a minimum 80% CRM performance by promoting loyalty programs
- Built strong client relationships, generating an average of 2-3 repeat per customers per day
- Served as a trusted Key Holder responsible for opening/closing procedures, cash handling and supporting daily store operations
Customer Service Lead
Geumjeong Fitness&Spa
01.2021 - 01.2022
- Lead team of customer service representatives to enhance client satisfaction and retention
- Developed training programs for new staff, improving onboarding efficiency and service quality especially in loyalty program
- Successfully retained members by resolving escalated customer complaints, ensuring prompt resolution and follow-up actions were taken as necessary
Education
Diploma - Sales And Marketing
ILAC International College
Toronto, ON12-2024
Bachelor of Arts - Korean-English Translation/Hotel Management
Busan University of Foreign Studies
Busan, South Korea08-2021
Skills
- Retail Operations Management
- Team Leadership
- Performance Optimization
- Task delegation
- Staff training and development
- Sales Strategy Development
- Customer Service Excellence
- Inventory Management
- Visual Merchandising
- Inventory control
Certification
- SMAT Level 1 (Service Management Ability Test) - by Korea Productivity Center (KPC)
Timeline
Team Leader
Reitmans
07.2025 - Current
Key Holder/Sales Associate
Reitmans
07.2022 - 06.2025
Customer Service Lead
Geumjeong Fitness&Spa
01.2021 - 01.2022
Diploma - Sales And Marketing
ILAC International College
Bachelor of Arts - Korean-English Translation/Hotel Management
Busan University of Foreign Studies