Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

JEONGMEE YU

Coquitlam,BC

Summary

Dynamic hospitality professional with a strong background in Food & Beverage outlet management and operations within luxury hotels. Proven expertise in maintaining relationships with colleagues while delivering exceptional customer service. Proficient in various aspects of operations management including scheduling, payroll, and inventory control, consistently ensuring efficiency and adherence to organizational standards.

Overview

4
4
years of professional experience

Work History

In Room Dining Assistant Manager

Fairmont Pacific Rim
04.2024 - Current
  • Managed recruitment processes for seasonal positions, including scheduling interviews and conducting screenings
  • Developed onboarding plans for new hires, including orientation sessions and training schedules
  • Assisted new team members in settling into their roles, providing guidance and support as needed
  • Established and maintained productive relationships with both internal team members and external guests, delivering outstanding customer service and readily providing information as needed.

Banquet Supervisor

Fairmont Pacific Rim
10.2022 - 03.2024
  • Ensured seamless communication between kitchen, sales managers, service staff, and event organizers to meet and exceed guest expectations
  • Provided oversight to banquet captains, ensuring flawless execution of events
  • Developed and implemented daily task assignments, effectively delegating responsibilities to optimize team performance
  • Offered direct coaching and guidance to banquet servers, empowering them to elevate their performance and deliver exceptional service consistently
  • Oversaw scheduling operations for a team of 50+ staff members within the outlet
  • Managed payroll operations, meticulously verifying colleagues' timekeeping records, and handling vacation and statutory leave requests
  • Managed procurement of critical supplies, including office staples, tools, and other essential items vital to team operations.

Outlet Supervisor

F&B Outlet/Fairmont Pacific Rim
09.2020 - 10.2022
  • Developed departmental standards and procedures to enhance guest and colleague experiences, ensuring consistency and excellence in service delivery, leveraging software proficiency to streamline processes and optimize efficiency
  • Maintained consistent floor presence by supervising all aspects of set-up, food service, cleaning, and billing, while providing timely feedback and recognition to the team, fostering a culture of continuous improvement
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly, while also establishing positive relationships with guests and colleagues through strong interpersonal skills.

Education

Diploma - Hospitality Management

Vancouver Community College
Vancouver, BC
06.2017

Bachelor - International Business

Chungbuk National University
South Korea
02.2016

Skills

  • Customer Service Excellence: Demonstrated a commitment to providing exceptional customer service, consistently exceeding guest expectations and ensuring memorable experiences
  • Software Proficiency: Proficient in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint), facilitating effective communication and streamlined operations
  • Leadership and Organizational Skills: Strong leadership skills with a focus on organizing, attention to detail, and in-depth industry knowledge, ensuring successful team management and operational excellence

Languages

English
Full Professional
Korean
Native or Bilingual

Timeline

In Room Dining Assistant Manager

Fairmont Pacific Rim
04.2024 - Current

Banquet Supervisor

Fairmont Pacific Rim
10.2022 - 03.2024

Outlet Supervisor

F&B Outlet/Fairmont Pacific Rim
09.2020 - 10.2022

Diploma - Hospitality Management

Vancouver Community College

Bachelor - International Business

Chungbuk National University

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JEONGMEE YU