Jentje Bennett
Capreol
Summary
Sales professional equipped for administrative roles with solid track record in enhancing team efficiency and driving results. Strong teamwork abilities, adaptable to changing needs, and reliable in delivering outcomes. Proficient in CRM software, order processing, and customer relationship management. Known for effective communication, problem-solving skills, and organizational excellence.
Overview
13
13
years of professional experience
Work History
Sales Administrator
Access Mining Services
11.2020 - 01.2025
- Supported sales representatives with timely generation of accurate quotes, proposals, and contracts to close deals faster.
- Collaborated with cross-functional teams to ensure seamless order fulfillment, liaising between production, shipping, and finance departments.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues related to products and services.
- Established strong relationships with clients through regular communication, fostering trust and loyalty in our brand.
- Streamlined administrative processes for increased efficiency, implementing an organized filing system for easy access to documents.
- Enhanced team productivity by providing training and support to new sales administrators, ensuring a smooth integration into their roles.
- Managed a comprehensive database of customers and prospects to track opportunities, follow-ups, and account history.
- Continuously improved internal processes by suggesting and implementing changes that led to streamlined workflows and time savings for the sales administration team.
- Provided exceptional administrative support for high-performing sales teams, enabling them to focus on selling and meeting revenue goals.
- Recorded accurate and efficient records in customer database.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Built relationships with customers and community to promote long term business growth.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Informed customers of promotions to increase sales productivity and volume.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Consulted with businesses to supply accurate product and service information.
- Boosted sales revenue by efficiently processing orders and coordinating with the sales team on customer requirements.
Customer Service Representative Assistant
Mobile Parts Inc.
07.2012 - 11.2020
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained accurate records of customer interactions, ensuring prompt follow-ups when necessary.
- Streamlined communication channels for improved service delivery and customer relations management.
- Conducted regular reviews of existing processes, implementing improvements as needed for increased efficiency within the department.
Education
Early Childhood Education
Cambnrian College
Greater Sudbury, ON05-2003
Skills
- Sales support
- Call center experience
- Customer focus
- Production support
- CRM software
- Payment processing
- Customer service
- Multitasking and organization
- Product knowledge
- Critical thinking
- Shipping and receiving
- Stock management
- Verbal and written communication
- Opening and closing procedures
- Creative problem solving
- Money handling
- Account servicing
- Problem resolution
- Customer relations
- Microsoft Excel
- Computer proficiency
- Cash handling
- Data entry
- Shipping procedures
- Microsoft outlook
- Teamwork
- Teamwork and collaboration
- Staff training
- Time management
- Complaint resolution
- Attention to detail
- Paperwork processing
- Problem-solving abilities
- Professional telephone demeanor
- Multitasking
- Administrative support
- Reliability
- Filing
- Customer relationship management (CRM)
- Call center operations
- Research
- Product and service solutions
- Inventory management
- Spreadsheets
- Professional demeanor
- Order processing
- Pricing strategy
Languages
English
Full Professional
Timeline
Sales Administrator
Access Mining Services
11.2020 - 01.2025
Customer Service Representative Assistant
Mobile Parts Inc.
07.2012 - 11.2020
Early Childhood Education
Cambnrian College
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