Jenssen Hamid

Displayed courtesy and strong interpersonal skills with all customer interactions and maintained composure and patience in difficult customer situations.

• Support for first-level technical agents, sales and billing

agents, retention, and storefront.

• Address customer escalations when they request a

supervisor or manager.

• Provided technical support to field technicians.

• Assist with customer damage claims.

• Manage requests for buried lines.

• Follow up on tickets regarding various customer issues.

• Respond to customer emails.

• Handle internet security calls.

Provided excellent customer service and high-quality computer repair.

• Supervise the other technicians

• Addressed customer complaints

• Answered customer questions and provided buying advice.

• Performed computer repairs, cleaning and preformed data

back-ups

• Virus and Spyware Removal

• Hardware and Software Install

• Order parts from manufacture

• Deliver service for units covered by warranty

• Optimized computer systems by performing regular system upgrades, installations, and configurations.