Jenson Joseph
Calgary,AB
Summary
Well-trained and energetic individual focused on customer satisfaction through various guest experiences. Fast learning in technical skills and customer interaction. Easily adaptable in any environment.
Overview
5
5
years of professional experience
Work History
Service Delivery Manager
Paladin Airport Security Services
05.2024 - Current
- Leading role in screening checkpoint operations and screening compliance
- Maintaining strong customer relationships with the stakeholders within aviation security
- Achieve daily KPIs and ensure compliance with Standard Operating Procedures (SOPs)
- Lead and mentor Screening Officers, promoting an engaged and motivated workforce
Break Relief Coordinator
Paladin Airport Security Services
04.2024 - Current
- Creating and managing break schedules for all Screening personnel at the Screening Checkpoints.
Checkpoint Manager (CPM)
GardaWorld
02.2024 - 03.2024
- Responsible for managing the screening operations in the airport, including the operations related to passengers and baggage as well as managing the Screening Officers.
Pre-Board Screening Officer
GardaWorld
07.2023 - 02.2024
- Fully Certified Officer, responsible for; Screening Passengers & Non-passengers
- Operating Screening Equipments like XRAYs, etc
- Providing Safety and Security for Aviation Services.
Food Service Aide
Intercare Corporate Group
03.2019 - 11.2023
Supervisor
Tim Hortons
09.2020 - 05.2023
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
Education
Hospitality Management Diploma -
Southern Alberta Institute of Technology
04.2020
Skills
- Decision Making
- Teamwork
- Customer Satisfaction
- Ability to Work Under Pressure
- Leadership
- Time Management
Languages
English
Malayalam
Timeline
Service Delivery Manager
Paladin Airport Security Services
05.2024 - Current
Break Relief Coordinator
Paladin Airport Security Services
04.2024 - Current
Checkpoint Manager (CPM)
GardaWorld
02.2024 - 03.2024
Pre-Board Screening Officer
GardaWorld
07.2023 - 02.2024
Supervisor
Tim Hortons
09.2020 - 05.2023
Food Service Aide
Intercare Corporate Group
03.2019 - 11.2023
Hospitality Management Diploma -
Southern Alberta Institute of Technology
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