Jensi Mascarenhas
Scarborough
Summary
As a Fitness Advisor at GoodLife Fitness, I thrive on motivating both members and colleagues to achieve their best. Starting as a motivator and growing into a top-performing fitness advisor, I have consistently ranked among the top three in my division by exceeding sales targets and supporting my team’s success. My passion for fitness, coaching, and mentorship has helped me create an environment where team members feel empowered, and members feel supported in their fitness journey. I take pride in fostering a high-energy, results-driven culture, and I am eager to bring my leadership skills to the Assistant General Manager role to continue elevating team performance and the member experience.
Overview
4
4
years of professional experience
Work History
Fitness Advisor - ( Sales Executive)
Goodlife Fitness
Toronto
02.2024 - Current
- Achieved consistent sales growth by exceeding 40 PAPs and over 30% PTS, recognized as a top performer in the division for exceeding sales targets: 60% AS, 50%+ GE.
- Proficient in analyzing sales efficiency and identifying risks to further develop accurate action items (teams, individuals) based on key opportunities.
- Assisting in training and developing the new Fitness Advisors through various elements of the sales process, including outgoing calls, the fitness planner (identifying gaps), PTS objections, and developing outcome goals to track progress.
- Building and developing my own brand within the club through regular follow-ups and member mingling, and achieving 65%+ Happy Member.
- Engage clients by identifying their fitness needs, and delivering personalized solutions, fostering strong relationships and trust.
- Drive sales through proactive outreach and appointment setting, contributing to a positive, motivating fitness environment.
- Assist clients in setting and reaching their fitness goals, offering guidance and encouragement throughout their journey.
Front Desk Motivator
Goodlife Fitness
Toronto
08.2023 - 01.2024
- Delivered friendly and knowledgeable support to current and prospective customers.
- Received incoming calls, and coordinated with staff to fulfill customer requests.
- Delivered friendly and knowledgeable support to current and prospective customers.
- Welcomed members and visitors to the gym, and provided accurate information concerning available programs and activities.
- Scheduled personal training sessions, and maintained and updated appointment calendars.
- Encouraged and motivated members to attend group fitness classes to boost profitability.
- Complete club runs and cleaning tasks as required to maintain cleanliness standards.
- Complete any other tasks required to provide an exceptional experience for members and guests.
- Selling memberships and personal training packages.
Crew Members
Popeyes Louisiana Kitchen
Toronto
09.2022 - 01.2024
- Face-to-face customer interaction on a daily basis.
- Assessment of customers' needs, suggestive selling, and serving customers.
- Understanding customers' concerns and opportunities with a retail store environment.
- To provide in campaigns that are ongoing and promote the products.
- Well-versed in using the POS system.
- Cash Handling.
- Customer Relationship Management
Human Resources Intern
Evfolks
Toronto
05.2023 - 08.2023
- Organize and set up interviews with any shortlisted candidates.
- Assist the HR department and talent acquisition team in onboarding activities for new hires.
- Update company databases by entering new employee contact information, details, and more, and ensure data consistency so records agree with real-life data.
- Remove the job posts once the vacancy has been filled, to avoid unnecessary job alerts.
- Helping in organizing company events and corporate activities.
- Helping the HR staff in gathering market salary information to design new compensation and benefits packages.
- Design, prepare, and send offer and rejection letters, emails, and messages to all candidates.
Server and Cashier
Mayur Fine Indian Cuisine
Toronto
05.2022 - 07.2022
- Executed cash register responsibilities efficiently in late hours.
- Managed order handling effectively.
- Managed incoming take-out and pick-up calls efficiently.
- Ensured accurate packaging of orders for smooth take-out/pick-up process.
- Collected customer feedback to identify areas for improvement.
Human Resources Trainee
AAHAN COMMUNICATION PVT LTD
Maharashtra
10.2020 - 12.2021
- Assisted the HR team in various functions, including recruitment, onboarding, and employee record maintenance, contributing to seamless HR operations.
- Supported the development and implementation of employee engagement initiatives, resulting in increased employee satisfaction, and improved retention rates.
- Conducted research and analysis on HR policies and best practices, providing valuable insights for the enhancement of HR processes.
- Assisted in the creation and maintenance of HR documentation, including employment contracts, offer letters, and HR policy manuals.
- Collaborated with cross-functional teams to streamline HR processes and ensure compliance with employment laws and regulations.
- Contributed to the design and delivery of training programs, facilitating employee development, and fostering a learning culture within the organization.
- Utilized HRIS systems to accurately update and maintain employee records, ensuring data integrity and confidentiality.
- Supported employee relations initiatives by effectively addressing employee inquiries, concerns, and conflicts, fostering a positive work environment.
- Prepared and presented HR reports and presentations, utilizing data analysis to provide insights on HR metrics and trends.
- Actively participated in professional development opportunities, attending HR seminars and workshops to expand knowledge and stay updated on the industry.
Education
Post-Graduate Certificate - Human Resources Management
Humber College Institute Technology And Advance Learning
Toronto, ON08-2023
Bachelor in Commerce - Accounting And Finance
Mumbai University
Mumbai , India05-2021
Commerce - Accounting And Finance
St Joseph Junior College
Mumbai, India03-2018
Skills
- Responsible and self-motivated
- Customer service support
- Focused
- Sales analysis
- Customer relationship management
- Team building
- Effective communication
- Customer service
- Goal oriented
- Feedback implementation
- Complex Problem-solving
- Managerial courage
- Crucial Accountability
- Customer Service Management
- CPR/AED certified
- Positive attitude and energetic
- Communication
- Teamwork and collaboration
- Understanding Customer Needs
- Facility Management
- Sales experience
- Goal setting and achievement
- Team leadership and motivation
- Coaching and training
- Passion for fitness and helping others
- Creativity and problem-solving
- Diversity, equity & inclusion
- Community involvement
- Core values: Caring, Integrity, Passion, Trust, etc
Languages
- English
- Hindi
- Marathi
Timeline
Fitness Advisor - ( Sales Executive)
Goodlife Fitness
02.2024 - Current
Front Desk Motivator
Goodlife Fitness
08.2023 - 01.2024
Human Resources Intern
Evfolks
05.2023 - 08.2023
Crew Members
Popeyes Louisiana Kitchen
09.2022 - 01.2024
Server and Cashier
Mayur Fine Indian Cuisine
05.2022 - 07.2022
Human Resources Trainee
AAHAN COMMUNICATION PVT LTD
10.2020 - 12.2021
Post-Graduate Certificate - Human Resources Management
Humber College Institute Technology And Advance Learning
Bachelor in Commerce - Accounting And Finance
Mumbai University
Commerce - Accounting And Finance
St Joseph Junior College
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