Jensen Bala
Surrey,British Columbia
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
4
4
years of professional experience
Work History
Sales Representative
VTS Marine Yacht Centre
01.2021 - 09.2023
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Developed and implemented sales strategies to increase profits.
- Engaged in friendly conversation with customer to better uncover individual needs.
Team Leader
Valair Airport Parking
01.2020 - 01.2021
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Built strong relationships with customers through positive attitude and attentive response.
- Held weekly team meetings to inform team members on company news and updates.
- Evaluated staff performance and provided coaching to address inefficiencies.
Education
High School Diploma -
Chinguacousy Secondary School
Brampton, ONReal Estate License -
Orea
Toronto, ON11.2032
Skills
- Product Merchandising and Distribution
- Post-Sales Support
- Prospecting Skills
- Product and Service Knowledge
- Inside and Outside Sales
- B2B Sales
- Product Management and Pricing
- Customer Retention Abilities
- Problem-Solving Strengths
Languages
English
Native or Bilingual
Tamil
Professional Working
Timeline
Sales Representative
VTS Marine Yacht Centre
01.2021 - 09.2023
Team Leader
Valair Airport Parking
01.2020 - 01.2021
High School Diploma -
Chinguacousy Secondary School
Real Estate License -
Orea
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