Jenoy Miller
Scarborough,ON
Summary
Skilled Social Worker specializing in case management, engagement, needs identification, community outreach, stakeholder relations and analyzing data. More than 15 years of public-facing client support in various capacities, with a strong dedication to the empowerment, advocacy and enrichment of others. Committed to promoting Equity, Diversity and Inclusion (EDI), Anti-Oppressive Practice (AOP), Accessibility for Ontarians Disabilities Act (AODA) principles and challenging anti-Black racism (ABR). Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
Work History
Facilitator and Mentorship Practicum Intern
Imani Black Academic Mentorship Program- University of Toronto
Toronto, ON
09.2023 - Current
- Performed intakes and case management for Imani mentees
- Secured commitment from mentees and their guardians to actively participate in achieving specific goals and desired outcomes
- Created SMART goals with mentees aligned with their desired outcomes to ensure active participation
- Developed, organized and facilitated presentations to inform and empower mentees about their identity, while encouraging critical thinking, self-advocacy, independence and self-development
- Created promotional materials and delivered presentations to advertise the Imani program and its events
- Researched, developed and distributed resources as well as Afrocentric presentations to mentees, guardians and other mentors
- Provided homework support, delivered short term counselling and offered wrap-around support to mentees.
Case Manager Practicum Intern
YMCA of Greater Toronto Employment Services
Toronto, ON
09.2020 - 04.2021
- Conducted intake interviews to assess eligibility and determine program suitability
- Utilized counseling techniques to identify barriers to employment and supported career planning, employment, and training needs of service users
- Managed a caseload of 30-40 service users, ensuring high-quality service delivery and ongoing support
- Offered hands-on support with resume writing, interview preparation, and job search techniques
- Maintained accurate documentation and case notes, meeting deadlines and ensuring compliance with auditing requirements
- Established and maintained positive partnerships with stakeholders
- Supported the job developer in executing marketing activities, including the development of marketing plans, cold calling, and assisting with employer newsletters and job fairs.
Manager
Service Ontario
Toronto, ON
12.2011 - 10.2018
- Completed first-time registrations for the Ontario Health Insurance Plan (OHIP) and Ontario Photo Cards (OPC), ensuring accuracy and compliance with documentation requirements
- Critically assessed supportive documentation provided for first-time OHIP registration for Protected Persons, Refugees, Permanent Residents, and Citizen renewals, ensuring precision and completeness
- Processed renewals for various healthcare and identification needs, including OHIP, Ontario Photo Cards, Ontario Driver's Licenses, Vehicle Registrations, and License Plate Renewals
- Supported members of the public by answering incoming calls and offering resource support
- Conducted training for new employees, ensuring adherence to workplace procedures and policies
- Reviewed sensitive documentation from employees to verify completion and eligibility for Ontario Health Insurance Plans, Ontario Photo Cards, and Vehicle Registrations before submission to head office for microfilm or audits.
Dental Hygienist
Eringate Dental Clinic
Toronto, ON
09.2010 - 04.2018
- Assessed and worked collaboratively with clients to create and implement a treatment plan for their dental hygiene care
- Provided comprehensive client education on oral hygiene disease prevention, emphasizing the importance of good oral health and equipping clients with necessary tools and skills
- Demonstrated sound decision-making and problem-solving skills, incorporating evidence-based practices and prioritizing client needs
- Engaged in daily administrative tasks, including documentation, report writing in accordance predetermined timelines and quality standards
- Conducted dental scaling, education, X-rays, impressions, and assessments as part of comprehensive client care.
Education
Bachelor of Social Work Degree -
Toronto Metropolitan University
04.2024
Document, Monitor, Collaborate: A Primer on Domestic Violence Risk Assessment & Management -
Western University (Centre for Research & Education on Violence Against Women & Children)
02.2024
Social Service Worker Diploma -
Centennial College
04.2021
Skills
- Client Advocacy
- Client Needs Assessment
- Case Management
- Treatment Planning
- Organizational Skills
- Teamwork and Collaboration
- Active Listening
- Time management abilities
- Written and verbal communication
- Group facilitation
- Workshop Facilitation
- Data Entry
- Problem-solving aptitude
- Cultural Sensitivity
- Maintaining Professional and Personal Boundaries
- Analytical Skills
- Client Intakes
- Research and facts collecting
- Care Planning
- Maintaining Client Records
- Adaptability and Flexibility
- MS Office
- Conflict Resolution
- Cultural Competency
- Leadership capability
- Multitasking
- Compassionate and Empathetic
- Sound Judgment and Decision Making skills
- Time Management
- Extensive Organizational Skills
- Creative
Timeline
Facilitator and Mentorship Practicum Intern
Imani Black Academic Mentorship Program- University of Toronto
09.2023 - Current
Case Manager Practicum Intern
YMCA of Greater Toronto Employment Services
09.2020 - 04.2021
Manager
Service Ontario
12.2011 - 10.2018
Dental Hygienist
Eringate Dental Clinic
09.2010 - 04.2018
Bachelor of Social Work Degree -
Toronto Metropolitan University
Document, Monitor, Collaborate: A Primer on Domestic Violence Risk Assessment & Management -
Western University (Centre for Research & Education on Violence Against Women & Children)
Social Service Worker Diploma -
Centennial College
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