JENNY LYN GALAPIA
301-9819 102 Ave Fort St. John,BC
Summary
Detail-oriented and highly organized individual with strong communication and interpersonal skills seeking an Administrative Assistant position. Adept at managing multiple tasks simultaneously, maintaining accurate records, and providing exceptional customer service. Proficient in Microsoft Office Suite and familiar with office equipment. Eager to contribute to a dynamic team and support office operations efficiently.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Assistant Team Leader
Dollarama
Calgary, Alberta
01.2024 - 08.2024
- Developed strategies to increase efficiency within the team by streamlining processes and procedures.
- Assisted team leader in managing daily operations, delegating tasks and monitoring performance.
- Created reports outlining project progress, accomplishments, challenges faced and areas for improvement.
- Trained new employees on operational procedures.
- Trained new team members, tracked current team members' skills achievement, verified safe operating practices and reported and analyzed work-related injuries.
- Assigned projects and distributed tasks to team members as per area of expertise.
- Responsible for scheduling shifts for all staff members.
- Managed staff scheduling based on forecasted sales volumes.
- Coordinated merchandising strategy for assigned area, created and maintained abundant and eye-catching store displays and recommended advertising approaches.
- Delegated daily tasks to team members to optimize group productivity.
Room Attendant
Trend Mountain Hotel
Tumbler Ridge, British Columbia
08.2023 - 12.2023
- Inspected vacant rooms for repairs or renovations needed before assigning them to new guests.
- Delivered items requested by guests such as extra pillows or blankets in a timely manner.
- Set up housekeeping carts with appropriate supplies for each room assigned on daily basis.
- Swept hallways, lobbies, stairwells, elevators, restaurants, lounges and other public areas as needed.
- Prepared checklists for daily assignments ensuring that all tasks have been completed correctly.
- Greeted guests warmly upon arrival at the hotel and provided assistance with luggage when necessary.
- Demonstrated excellent customer service skills when interacting with guests throughout their stay.
- Followed safety procedures while handling cleaning products and operating equipment like vacuum cleaners.
Education
Some College (No Degree) - Business Administration
Southern Alberta Institute of Technology
Calgary, AB08-2024
Skills
- Excellent verbal and written communication
- Strong organizational and multitasking abilities
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Ability to handle sensitive and confidential information
- Customer service-oriented with a positive attitude
- Basic knowledge of office equipment (printers, copiers, scanners)
- Detail-oriented and able to work independently or as part of a team
- Time management and problem-solving skills
Certification
- National Certificate II of Caregiving
- Lean Six Sigma Green Belt
- Lean Six Sigma Yellow Belt
- Cert Prep: Excel Associate – Microsoft Office Specialist for Office 2019
- Cert Prep: PowerPoint Associate - Microsoft Office Specialist for Office 2019
- Cert Prep: Word Associate – Microsoft Office Specialist for Office 2019
REFERENCE
- Marji Rose P. Ganitano
Timeline
Assistant Team Leader
Dollarama
01.2024 - 08.2024
Room Attendant
Trend Mountain Hotel
08.2023 - 12.2023
Some College (No Degree) - Business Administration
Southern Alberta Institute of Technology
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