JENNY JUNGIN YANG
Vancouver
Summary
Client-focused veterinary professional with experience in clinical support and front-desk operations in fast-paced environments. Committed to delivering compassionate, low-stress patient care, with a strong emphasis on Fear Free principles and positive client experiences. Known for maintaining efficient clinic flow, solving problems proactively, and building lasting relationships. Detail-oriented and adaptable, with proficiency in multiple veterinary software systems.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Veterinary Clinic Host
Woodland Veterinary Clinic
Vancouver, BC
03.2026 - Current
- Serve as the primary point of contact, creating a warm, welcoming environment for clients and their pets from arrival through departure
- Manage the flow of appointments on Day-Smart Vet software by coordinating client interactions, supporting veterinary staff, and maintaining an organized front-of-house experience
- Provide compassionate, client-centered service, offering reassurance and support during both routine visits and emotionally sensitive situations
- Anticipate client and patient needs to ensure a smooth, efficient, and stress-free clinic experience
- Maintain high standards of clerical accuracy, including scheduling, communication, and record coordination
- Foster a calm, professional atmosphere that reflects the clinic’s commitment to both medical excellence and exceptional client care
- Build strong and long lasting relationships with clients through attentive service and personalized interactions
Veterinary Assistant / Receptionist
Vancouver Downtown Pet Hospital
Vancouver, BC
10.2025 - 02.2026
- Managed daily appointments using EzyVet and PetDesk, ensuring efficient scheduling and patient flow
- Assisted veterinarians with patient restraint for procedures and sample collection
- Communicated clearly with clients, in an open and honest approach to build rapport and support maximal level of patient care
- Triaged walk-in cases guided by the veterinarian and registered new clients in a high-volume environment
- Processed payments and balanced financial reports accurately during daily closing procedures
- Submitted insurance claims, medical records, and invoices
- Prepared and dispensed medications under supervision
- Maintained clinic cleanliness, logs, and inventory organization
Veterinary Assistant / Receptionist
West Boulevard Veterinary Clinic
Vancouver, BC
07.2024 - 10.2025
- Coordinated daily appointments and consultations through the clinic’s veterinary software System Avi-mark, and online client booking system PetDesk
- Registered new clients and patients in-person and over the phone
- Gathered medical history from clients and reported back to veterinarian prior to exams with crucial information to help accurately diagnose illnesses, and develop appropriate treatment plans for all patients that walk through the door.
- Conducted detailed pre- and post- operative client communication calls before & after procedures for patients that require sedation or General Anesthesia.
- Summarized patient medical records and diagnostic reports for the vets’ convenience and time.
- Submitted samples to local laboratories for diagnostic testings.
- Restrained animals for blood draws and urine collections for in-house and external laboratory diagnostics
- Administered medications to in-clinic boarding patients
- Organized weekly cleaning duties and managed clinic husbandry
- Faxed prescriptions to human compounding pharmacies for clients’ convenience.
- Created new referrals through client outreach and retention work to further investigate long term client satisfaction and adhered to clients needs.
Before & After School Age Teacher
Country Bumpkins Children Centre
Langley, BC
09.2023 - 01.2024
- Implemented new ways to teach and develop the skills of students 5-10 inside Richard Bulpitt Elementary School
- Instructed various lesson plans to students by planning group activities, encouraging children to engage with one another in 3 classrooms.
- Created a fun dynamic for 72 students to learn and grow under a caring and watchful eye
- Taught students the fundamental skills and tools to build relationships and to distinguish how to manage their emotions
- Instilled sense of urgency around health and safety of themselves and others, and maintaining classroom and outdoor safety.
- Demonstrated ways of handling conflict resolutions with positive reinforcement, through notable communication, and leading by example
- Planned and executed cooking/baking sessions with students teaching the basic foundational skills to practice safe ways to utilize kitchen utensils and equipment
Assistant Manager / Sales Consultant
Gold’s Gym British Columbia
Langley, BC
06.2022 - 06.2023
- Exceeded monthly KPI’s and sales targets through strategic client engagement
- Managed conflict resolution and fostered a positive workplace culture
- Conducted business to business outreach around local areas to generate new leads to boost company’s revenue
- Maintained strong client relationships through follow-ups and retention strategies
- Supported multi-location operations and communication across teams
- Assisted General Manager with facility’s operational duties and heavily focused on team culture, managing communications throughout the 4 Gold’s Gym locations in the lower mainland and reporting to superior
- Promoted Gold’s Gym British Columbia’s merchandise and implementing new ideas with our marketing director to further enhance our member satisfaction
- Organized weekly meetings with management and team members, making sure resources are being allocated efficiently within the company
Receptionist / Administrative Assistant
Recreation Excellence
Chilliwack, BC
11.2019 - 12.2022
- Initialized accounts for each drop-in and membership
- Oversaw the Leisure Access Program, a city-subsidized initiative supporting low-income families with access to affordable memberships, while mentoring team members to ensure accurate and efficient application processing.
- Utilized a multi-line phone system between departments
- Documented workplace hazards and communicated any issues in the monthly Occupational Health and Safety meetings
- Enforced facility guidelines with regular weight-room walkthrough
- Cleaned lobby, front desk, and weight-room areas
- Actively resolved customer inquiries both in person and over the phone
- Managed appointment bookings and rentals efficiently, and accurately
- Assisted aquatics manager by actively cooperating with lifeguards to ensure safety of public and patrons at both locations
- Evaluated customer complaints throughout the facility and delegated issues promptly
Education
Sardis Secondary School
Chilliwack, British ColumbiaSkills
- Proficient in Veterinary Systems: DaySmart Vet, Ezy-Vet, Avimark, Cornerstone, PetDesk
- Microsoft Office: Word, Excel, PowerPoint
- Exceptional customer service and client communication
- Strong organizational and multitasking abilities
- Team collaboration and leadership support
- Problem-solving and critical thinking
- Ability to thrive in high-pressure, fast-paced environments
Languages
English
Native or Bilingual
Korean
Limited Working
Certification
Fear Free certified
Timeline
Veterinary Clinic Host
Woodland Veterinary Clinic
03.2026 - Current
Veterinary Assistant / Receptionist
Vancouver Downtown Pet Hospital
10.2025 - 02.2026
Veterinary Assistant / Receptionist
West Boulevard Veterinary Clinic
07.2024 - 10.2025
Before & After School Age Teacher
Country Bumpkins Children Centre
09.2023 - 01.2024
Assistant Manager / Sales Consultant
Gold’s Gym British Columbia
06.2022 - 06.2023
Receptionist / Administrative Assistant
Recreation Excellence
11.2019 - 12.2022
Sardis Secondary School