Jenny Johana Medina
Bell,CA
Summary
Experienced leader with a strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking a proactive approach to identifying and addressing issues, with a focus on optimizing processes and supporting team objectives.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Seasonal Sales Associate
Tommy Hilfiger
10.2012 - 01.2013
- Meet Individual sales goals while providing outstanding customer service
- Listen and interpret foreign customers’ needs to help them find what is best suitable for them
- Prioritized helping customers over completing other routine tasks in the store.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Created an inviting environment for customers by maintaining store organization and cleanliness.
- I have listened to customer needs and desires to identify and recommend the best products.
Supervisor, Expeditor, Server, Cashier, and Barista
The MarketPlace Grill and Café
08.2011 - 07.2018
- Communicate with the kitchen to ensure every plate is made correctly
- My biggest concern was to make sure the food came out on time
- Assure food code regulations are being followed at all times
- Transport food from the kitchen to the dining room area
- Be friendly and make sure customers get great customer service
- Offered Menu recommendations to meet customers' needs
- Carried out complete opening, closing, and shift change duties to keep the restaurant working efficiently and teams ready to meet customer needs.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Trained new expediters, cashiers, and food runners according to company policies and standards.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Learned duties for various positions and provided backup at key times.
Sales Associate
Jcpenney
10.2010 - 08.2011
- Meet Individual sales goals while providing outstanding customer service
- Making customers' check out experience great, complementing and offering other items in the store
- Solved customer challenges by providing relevant products and services.
- Managed returns, exchanges and refunds in accordance with store policy.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Helped customers locate products and checked the store system for merchandise at other sites.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handling large amounts of money
- Processing credit card applications
- Placing catalog orders
- Provided positive first impressions to welcome existing, new, and potential customers.
Office Clerk
Renegade Mobile
05.2023 - Current
- I responded to questions from callers seeking information.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Input data into spreadsheets and databases.
- Purchased and maintained office supplies.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept the reception area clean and neat to give visitors a positive first impression.
- Maintained confidentiality of information regarding clients and the company.
- Assisted with onboarding new clients and securing paperwork completion.
Education
BBA - Criminal Justice
Cal State University Dominguez Hills
Carson, Ca05.2026
High School Diploma -
Dominguez High School
Compton, Ca06.2010
Skills
- Promotional support
- Upselling
- Retail loss prevention
- Payment processing
- Money handling
- Sales training
- Problem-solving skills
- Customer engagement
- Reliable and punctual
- Positive and professional
- Teamwork and collaboration
Accomplishments
- Supervised a team of 12 staff members.
Certification
Serve Safe certified.
Languages
Spanish
Native or Bilingual
Timeline
Office Clerk
Renegade Mobile
05.2023 - Current
Seasonal Sales Associate
Tommy Hilfiger
10.2012 - 01.2013
Supervisor, Expeditor, Server, Cashier, and Barista
The MarketPlace Grill and Café
08.2011 - 07.2018
Sales Associate
Jcpenney
10.2010 - 08.2011
BBA - Criminal Justice
Cal State University Dominguez Hills
High School Diploma -
Dominguez High School