Jennyflor Lopez-Villafuerte
Saskatoon,Canada
Summary
Accomplished Sales Manager bringing 10 years of experience and offering high performance leading development and implementation of superior sales strategy. Proven track record of identifying and creating profitable business opportunities, qualifying authentic prospects and cultivating strong partnerships. Demonstrated expertise in team leadership and development.
Overview
16
16
years of professional experience
Work History
Guest Services Agent
Hilton Garden Inn
Saskatoon, SK
09.2023 - Current
- In charge of handling reservations, handling guest check-in and check-out, and other administrative duties
- Always provides exemplary customer service
- Address customer complaints and offer service recovery.
Senior Regional Sales Manager
Robinsons Hotels & Resorts
Davao City, Philippines
03.2019 - 05.2023
- Promoted to senior position from 2022
- Employee of the month nominee in February 2023
- Revenue achiever who consistently surpasses most team and individual goals
- Lead the team in putting plans and strategies into action to help the hotel reach its revenue goals
- Increase the average hotel occupancy in the designated hotels (4 hotels) from 60% in 2019 to 85% in 2023
- Most notable accomplishment (2021): Securing the bid and finalizing a 5-year agreement with the United Nations agencies to primarily utilize RHR hotels for their group activities, resulting in a 32% increase in hotel revenue.
Regional Sales Manager
Red Planet Hotels Limited
Davao City, Philippines
08.2014 - 03.2019
- Adopt sales and marketing plans for the designated hotel and make contributions to the other twelve properties under the same brand
- Raise the average occupancy rate of the hotel from 70% to 90%
- Consistent top producer in 2016 to 2018
- Hold the highest quantity of active accounts.
Sales Account Manager
Waterfront Insular Hotel Davao
Davao City, Philippines
02.2013 - 08.2014
- Started as Sales Coordinator until promoted to Sales Account Manager in 2013
- Handled government accounts and successfully assisted prominent national events
- Most notable accomplishment (2013): concluded a long-term group agreement for a stay of seven months and twenty-five rooms for Airbus technicians.
Front Office Associate
Waterfront Insular Hotel Davao
Davao City, Philippines
03.2011 - 01.2013
- In charge of handling reservations, handling guest check-in and check-out, and other administrative duties
- Earned the highest incentive for walk-in guests.
Customer Service Representative
Sutherland Global Services, Inc.
Davao City, Philippines
09.2009 - 01.2011
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Legal Administrative Assistant
Municipality of Sta. Cruz
Davao del Sur, Philippines
- 07.2009
- Provided the legal division with administrative tasks including affidavit writing and record-keeping.
Product Support Representative
Synnex-Concentrix Corporation
Davao City, Philippines
04.2008 - 01.2009
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
Education
Expected 2-Year Diploma in Hotel & Restaurant Management, Introduction to Management (leadership skills, decision making skills, planning and strategic management techniques), Rooms Division Management (final grade of 98%) (hotel operating system training (Opera), rooms division functions, and planning and inventory management), Accounting & Financial Management – understanding financial data and numbers to aide the management in making informed business decisions (financial statements, trial balance, statement of equity, income statements, and balance sheets) -
Saskatchewan Polytechnic
Bachelor of Science in Business Administration major in Marketing Management, Market research, public relations, and advertising -
Liceo de Cagayan University
Bachelor of Arts major in Political Science, Study of politics and governance -
University of Mindanao
Skills
- Excellent interpersonal, communication and customer service skills
- Strong sense of commitment, responsibility, and accountability
- Extensive experience in the hospitality industry and a proven track record of generating revenue
- Outstanding abilities in prospecting, presenting, negotiating, and strategic planning
- Expert in creating enduring, value-based connections with clients
- Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks
- Demonstrates adaptability and resilience in the face of challenges
Activities Interest Volunteer Work
Former President of the Davao Hotels Sales & Marketing Association – 2021-2023 (active member and officer since 2013)
Courses Certificates
- Food Safety Certification (achieved 98%)
- WHMIS
- Certified Hospitality Sales Professional (CHSP) by the American Hotel and Lodging Education Institute (AHLEI)
- 4 Seasons of Reconciliation Post-Secondary Students Course (achieved 100%)
Timeline
Guest Services Agent
Hilton Garden Inn
09.2023 - Current
Senior Regional Sales Manager
Robinsons Hotels & Resorts
03.2019 - 05.2023
Regional Sales Manager
Red Planet Hotels Limited
08.2014 - 03.2019
Sales Account Manager
Waterfront Insular Hotel Davao
02.2013 - 08.2014
Front Office Associate
Waterfront Insular Hotel Davao
03.2011 - 01.2013
Customer Service Representative
Sutherland Global Services, Inc.
09.2009 - 01.2011
Product Support Representative
Synnex-Concentrix Corporation
04.2008 - 01.2009
Legal Administrative Assistant
Municipality of Sta. Cruz
- 07.2009
Expected 2-Year Diploma in Hotel & Restaurant Management, Introduction to Management (leadership skills, decision making skills, planning and strategic management techniques), Rooms Division Management (final grade of 98%) (hotel operating system training (Opera), rooms division functions, and planning and inventory management), Accounting & Financial Management – understanding financial data and numbers to aide the management in making informed business decisions (financial statements, trial balance, statement of equity, income statements, and balance sheets) -
Saskatchewan Polytechnic
Bachelor of Science in Business Administration major in Marketing Management, Market research, public relations, and advertising -
Liceo de Cagayan University
Bachelor of Arts major in Political Science, Study of politics and governance -
University of Mindanao
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