Jennyfer Ivett Hernandez Barrera
South Gate
Summary
Dynamic professional with extensive experience at Beverly Hills Institute for Pain Management, excelling in customer service and office organization. Proven ability to enhance client satisfaction through effective communication and meticulous recordkeeping. Skilled in managing multi-line phone systems and maintaining a welcoming reception area, fostering positive client relationships.
Overview
5
5
years of professional experience
Work History
Receptionist/Assistant
Beverly Hills Institute for Pain Management
03.2025 - Current
- Resolved customer problems and complaints.
- Managed multi-line telephone system and greeted claimants during office visits.
- Provided exceptional customer service by addressing client concerns professionally and courteously, contributing to a welcoming atmosphere.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained a clean and professional reception area by tidying up space regularly, ensuring an inviting atmosphere for clients and visitors alike.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled sensitive information discreetly while performing administrative duties such as filing paperwork and processing payments.
- Enhanced customer satisfaction by efficiently managing front desk tasks such as answering phone calls, scheduling appointments, and greeting clients.
- Organized electronic and hard copy filing systems for easy retrieval of documents and information.
- Managed multiple tasks and met time-sensitive deadlines.
- Prepared, collected and distributed outgoing and incoming mail and packages.
- Developed strong relationships with clients through attentive listening skills and genuine interest in their needs, promoting repeat business.
- Communicated with individuals entering building to boost security, assist visitors and keep visitor log.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Waitress/Cashier
Orleans & York Deli
08.2024 - 03.2025
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Helper
Larry St & John Co
02.2021 - 08.2024
- Cleaned and straightened work areas to maximize productivity and safety.
- Maintained a clean and organized workspace, reducing accidents and increasing overall productivity.
- Performed manual labor and random jobs to help teams accomplish goals.
- Contributed to a safe work environment by maintaining cleanliness and order in the workspace.
Education
High School Diploma
South Gate High School
South Gate, CA06.2024
Skills
- Reception area maintenance
- Maintaining cleanliness
- Office organization
- Meeting preparation
- Visitor log management
- Presentation development
- Calendar management
- Mail management
- Record preparation
- Organization skills
- Customer and client relations
- Greeting and seating clients
- Time management
- Supply management
- File management
- Business operations
- Positive and professional
- Customer service
- Recordkeeping and bookkeeping
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Receptionist/Assistant
Beverly Hills Institute for Pain Management
03.2025 - Current
Waitress/Cashier
Orleans & York Deli
08.2024 - 03.2025
Helper
Larry St & John Co
02.2021 - 08.2024
High School Diploma
South Gate High School
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