Jennyfer Palmer
Hampton,NB
Summary
Detail-oriented team player with strong organizational skills. Accustomed to managing high work volumes and maintaining frequent customer contact with calm and professional approach. Handles multiple projects simultaneously with a high degree of accuracy. Resourceful and experienced with proven ability to enhance workplace safety through effective risk management and policy development.
Overview
25
25
years of professional experience
Work History
Health and Safety Advisor
Region of Waterloo
04.2019 - 10.2025
- Provide health and safety support for the Region of Waterloo's public transit system and airport.
- Support Abilities Management team and Labour Relations in incident investigations, return to work plans, accommodations, investigations and modified duties.
- Identify incident causes and prevention strategies by
conducting thorough investigations and analyses, risk
assessments, and physical demands analyses. - Liaise with Ministry of Labour regarding work refusals,
accident investigations and orders. - Develop and deliver training on multiple health and safety
topics such as WHMIS, Health and Safety for Supervisors, Mental Health in the Workplace. - Participate in committees such as four Joint Health and Safety Committees, Fire and Life Safety
Committee, Safety and Security Committee, Strike Contingency Plan Committee. - Consult and advise joint health and safety committees,
representatives, and Unions on health and safety concerns and legislative requirements. - Lead, coordinate and complete the annual (LRT) Light Rail Transit Occupational Health and Safety Compliance Audit.
- Support management implementing procedures and practices to protect safety and security of workers.
Health and Safety Coordinator
Region of Waterloo
02.2019 - 04.2019
- Ensured compliance with current legislations, codes of
practice and relevant standards. - Conducted new employee health and safety orientation
training. - Supported SMS through risk assessments, training, and
research to reduce hazards and prevent accidents. - Developed the KEOLIS audit program.
- Supported management in developing policies, procedures,
and programs. - Increased awareness of health and safety practices through regular communication channels such as newsletters, bulletin boards, and company intranet updates.
Bilingual Service Consultant
(OTIP) Ontario Teachers Insurance Plan
07.2016 - 01.2019
- Liaised with internal departments, board administrators and
members, responding to inquiries regarding benefit
maintenance, procedure issues, member claim issues, and
coverage. - Investigated escalated, complex issues.
- Applied proper contractual limitations ensuring requests met with plan schedules, pre-existing condition clauses and plan limitations.
- Responded to inquiries and complaints from plan
administrators, plan members and other stakeholders. - Served as a key point of contact for clients, providing expert guidance on products and services while maintaining excellent communication throughout all stages of the process.
Bilingual Health and Safety Consultant
(SBCI) School Boards Cooperative Inc.
07.2013 - 07.2016
- Assisted clients in development of OH&S Management
Systems based on CSA Z1000-6 Standards. - Developed audit program and methodology for department.
- Liaised with Ministry of Labour regarding work refusals,
accident investigations and orders. - Conducted risk assessments, hazard identifications and site
safety inspections. - Maintained regular contact with WSIB department regarding claims, trends, and statistics.
- Primary resource for 19 school boards in Ontario.
Bilingual Loss Control Coordinator
(OSBIE) Ontario School Boards' Insurance Exchange
03.2009 - 07.2013
- Created and managed company Loss Control Program.
- Lead auditor for Transportation Consortium and Best Practices Program.
- Conducted over 200 site inspections annually.
- Compiled and analyzed data on claims and incidents to
produce statistical liability and property analysis reports. - Primary resource for 37 school boards in Ontario.
Education
Certificate - Health, Safety, And Environmental Management CHSEP
University of Fredericton
Fredericton, NB04-2023
Certificate - Canadian Risk Management CRM
University of Toronto School of Continuing Studies
Toronto, ON10-2010
Diploma - Risk Analyst
Sheridan College Institute of Technology And Advanced Learning
Oakville, ON04-2000
Skills
- Investigatory abilities and mindset
- Risk mitigation
- Relationship building
- Organizational skills
- Attention to detail
- Multitasking Abilities
- Conflict resolution
- Decision-making skills
- Auditing and hazard identification
- MS Office
Languages
English
Native or Bilingual
French
Native or Bilingual
Licences
- Private Security & Investigative Services - Licence no: 11205720
PROFESSIONAL EDUCATION
- Joint Health and Safety Certification ID G27361
- The Working Mind Facilitator Certification Training (TWM FCT)
- Emergency First Aid & CPR/AED Level C
- Building Evacuation and Emergencies Disaster Preparedness
- Managing Hot Work
- Electrical Awareness
- Lock Out/Tag Out
- Working at Heights
- Workplace Violence
- Bill C45 Training
- WHMIS 2015
Timeline
Health and Safety Advisor
Region of Waterloo
04.2019 - 10.2025
Health and Safety Coordinator
Region of Waterloo
02.2019 - 04.2019
Bilingual Service Consultant
(OTIP) Ontario Teachers Insurance Plan
07.2016 - 01.2019
Bilingual Health and Safety Consultant
(SBCI) School Boards Cooperative Inc.
07.2013 - 07.2016
Bilingual Loss Control Coordinator
(OSBIE) Ontario School Boards' Insurance Exchange
03.2009 - 07.2013
Certificate - Health, Safety, And Environmental Management CHSEP
University of Fredericton
Certificate - Canadian Risk Management CRM
University of Toronto School of Continuing Studies
Diploma - Risk Analyst
Sheridan College Institute of Technology And Advanced Learning