Jenny Zhang
Aurora,Ontario
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
3
3
years of professional experience
Work History
Library Settlement Worker Placement Student
Catholic Community Service of York Region
Richmond Hill, ON
09.2022 - 04.2023
- Assisted in coordinating and executing ESL programs and services, ensuring smooth operation and efficient resource delivery
- Provided comprehensive administrative support, managing student records, scheduling appointments, and handling correspondence for diverse clientele of over 400 individuals, ensuring timely completion of daily tasks
- Fostered supportive learning environment by facilitating communication among students, instructors, and administration, promoting inclusivity and support for over 300 clients
- Conducted thorough language assessments and placement tests to accurately determine students' proficiency levels and suitable course placements, offering valuable referral services to clients
- Utilized OCMS and iCARE systems proficiently for streamlined record-keeping, meticulously compiling detailed client information lists surpassing 200 entries to maintain accurate and organized records
- Actively promoted and collaborated with Richmond Hill Welcome Centers, 21 Dunlop Street, libraries, and School Boards in York Region to enhance resources and opportunities for ESL learners, contributing to more enriched learning environment.
Administrative Assistant
YRDSB Indigenous and International Language Service
Oakridgs, ON
11.2019 - 01.2020
- Served as receptionist, handling registrations, assessments, and referrals for over 50 students from diverse backgrounds
- Managed contact lists and maintained records for International Language schools
- Produced various correspondence documents and distributed them accordingly
- Monitored and managed office supplies inventory
- Performed general administrative tasks such as filing, typing, copying, and responding to emails and telephone inquiries.
Education
OCASI
Social Service worker - Immigrants and Refugees
Seneca College
Toronto, Ontario04.2023
Bachelor of Arts -
University of Nanjing
China07.1993
Skills
- Exceptional communication skills demonstrated through fluent interaction with clients in English and Mandarin
- Extensive frontline experience providing personalized assessment, counseling, and referral services to diverse clientele
- Proficient in various Microsoft Office tools, MS Teams, Zoom, Outlook Calendar, and adept with social media platforms
- Seasoned in customer service, adept at supporting diverse teams and clients in multicultural, collaborative environments
- Proficient public speaking and presentation abilities
- Demonstrated capability in delivering innovative services and outreach, with strong focus on partnership and collaboration
Languages
English
Full Professional
Mandarin
Native or Bilingual
Timeline
Library Settlement Worker Placement Student
Catholic Community Service of York Region
09.2022 - 04.2023
Administrative Assistant
YRDSB Indigenous and International Language Service
11.2019 - 01.2020
OCASI
Social Service worker - Immigrants and Refugees
Seneca College
Bachelor of Arts -
University of Nanjing
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