Summary
Overview
Work History
Education
Skills
Certification
Relevant Coursework
Languages
Accomplishments
Affiliations
Timeline
Generic

Jenny Wang

Toronto,Canada

Summary

Motivated third-year Psychology and Immunology undergraduate looking for related experience and eager to apply a strong foundation in human behavior, social justice, and interpersonal dynamics to positions in a research lab. Willing to listen and learn, and have a strong interest in contributing to research to help find underlying mechanisms and actionable solutions for stigmatization and prejudice in current society. With hands-on experience in high-paced customer service environments, I have developed certain skills in communication, collaboration, time management, and problem solving.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Server

Haidilao 海底捞 Canada
Toronto, Canada
09.2023 - Current
  • Delivered high-touch customer service in a fast-paced, hospitality-driven restaurant, ensuring personalized and memorable dining experiences
  • Developed strong interpersonal skills by anticipating customer needs, resolving concerns, and exceeding expectations through proactive service
  • Mentored and trained 2-3 new employees on service standards, operational procedures, and Haidilao's unique customer engagement strategies
  • Facilitated peer learning through hands-on guidance, enhancing team performance and service consistency
  • Actively participated in team-building activities and provided feedback to management regarding employee training gaps through weekly meetings

Cashier/Customer Service

Qin's Garden
Toronto, Canada
09.2022 - 04.2023
  • Responsible for serving food and beverages efficiently while ensuring customer satisfaction, handling cash, credit cards, and provide correct change
  • Excellent customer service and interpersonal skills
  • Ability to multitask and work efficiently in a fast-paced environment
  • Strong teamwork and communication skills, especially in the newly opened small restaurant

Education

Bachelor's - Psychology, Immunology

University of Toronto
Toronto, ON
04.2025

Skills

  • Conflict Resolution and Communication
  • Data analysis
  • Active and fast learner
  • Laboratory techniques
  • Team collaboration
  • Research methodology
  • Interpersonal communication
  • Time management
  • Accountability and responsibility

Certification

Smart Serve

Relevant Coursework

  • Introduction to Social Psychology (PSY220)
  • Introduction to Cognitive Psychology (PSY270)
  • Intergroup Relations (PSY322)
  • Statistics and Scientific Inquiry in the Life Sciences (STA288)

Languages

English
Professional
Chinese (Mandarin)
Native/ Bilingual

Accomplishments

The Regents In‑Course Scholarship of Victoria University

07/01/23

  • Recipient of The Regents In-Course Scholarship of Victoria University of $1,000, which is based on the academic performance for first year courses.

Affiliations

Chinese Volunteer Association (CVA) – HR Department Member

  • Organized a Fall Season Gourmet Festival in collaboration with local restaurants.
  • Volunteered at Mon Sheong Home for the Aged to provide companionship and emotional support to elderly residents, developed and implemented strategies to adapt activities to foster inclusive participation

Timeline

Server

Haidilao 海底捞 Canada
09.2023 - Current

Cashier/Customer Service

Qin's Garden
09.2022 - 04.2023

Bachelor's - Psychology, Immunology

University of Toronto
Jenny Wang