Jenny Vu
Oakland,CA
Summary
Dynamic professional with extensive experience in luxury beauty management. Known for strong communication and creative thinking, driving business growth through effective team coaching and innovative marketing strategies. Committed to enhancing customer loyalty and maximizing sales potential.
Overview
12
12
years of professional experience
Work History
Beauty Department Manager
Nordstrom
04.2024 - Current
- Lead a $17.5M luxury beauty and fragrance business, overseeing 70+ employees and 2 Assistant Department Managers.
- Drove business growth from $15M to an all-time high of $17.5M through strategic sales planning, client acquisition, and team development.
- Led beauty department team to achieve sales goals through strategic product displays and promotions.
- Partner with prestige beauty brands to execute events, product launches, and promotional strategies that drive customer engagement and sales.
- Develop and coach leadership talent, fostering a high-performance culture focused on results and exceptional customer experience.
- Awarded the Anniversary Cup in 2025 for achieving top business results.
- Analyzed sales trends to adjust merchandising strategies and increase customer engagement.
Department Manager - Individualist & Collectors
Nordstrom
03.2022 - 03.2024
- Led two women's apparel departments and the Personal Stylist team.
- Grew annual business volume from $7M to $9.1M through strategic merchandising, client outreach, and talent development.
- Collaborated with personal stylists to increase customer loyalty and maximize cross-category sales opportunities.
- Led operational and staffing strategies to improve productivity and customer experience.
Interim Beauty Department Manager
Nordstrom
12.2021 - 03.2022
- Led team in achieving sales targets through effective product training and customer engagement strategies.
- Developed and implemented visual merchandising standards to enhance product presentation and customer experience.
- Managed inventory levels, ensuring timely restocking and minimizing shrinkage through efficient processes.
- Collaborated with cross-functional teams to execute promotional campaigns, driving foot traffic and brand awareness.
- Maintained sales performance, employee engagement, and operational standards while preparing for permanent leadership responsibilities.
Assistant Department Manager - Beauty
Nordstrom
08.2019 - 12.2021
- Supported management of a $14M beauty and fragrance business with approximately 70 employees.
- Led sales-driving initiatives, employee coaching, and brand partnerships across prestige beauty categories.
- Contributed to talent development, operational execution, and achievement of key business objectives.
- Trained and mentored new staff, promoting knowledge sharing and team cohesion.
- Analyzed sales data to identify trends, informing merchandising and promotional strategies.
Assistant Department Manager - Beauty
Nordstrom
11.2017 - 08.2019
- Supported a $12M beauty and fragrance business with 55 employees.
- Drove team performance through coaching, accountability, and client-focused selling strategies.
- Partnered with luxury beauty brands to execute events and promotional campaigns.
- Collaborated with management on strategic initiatives to optimize operational efficiency and improve KPIs.
Assistant Department Manager - Designer Handbags
Nordstrom
07.2016 - 11.2017
- Led daily operations to ensure exceptional customer service and maintain high store standards.
- Analyzed sales data to identify trends, adjusting strategies to optimize inventory management.
- Collaborated with department manager to streamline processes, reducing operational costs without sacrificing quality.
Salesperson - Men's Sportswear & Designer
Nordstrom
04.2016 - 07.2016
- Cultivated strong customer relationships through personalized service and product recommendations.
- Achieved sales targets by effectively utilizing upselling techniques and product knowledge.
- Specialized in luxury men's apparel and designer brands.
- Delivered exceptional client service and brought my loyal customer base from The Woodlands to Houston.
Salesperson - TBD
Nordstrom
04.2014 - 04.2016
- Cultivated relationships with customers to enhance loyalty and repeat business.
- Delivered exceptional service by providing personalized product recommendations.
- Recognized as a Pacesetter for top sales performance and customer engagement.
- Built strong client relationships and consistently exceeded sales goals.
Education
High School Diploma -
Carl Wunsche Sr. High School
Spring, TX06.2009
Skills
- Multitasking efficiency
- Strong communication skills
- Creative thinking capacity
- Decision-making
- Prestige Brand Partnership Cultivation
- Business Development
- Talent Development & Coaching
- Event planning and execution
- Computer skills
Timeline
Beauty Department Manager
Nordstrom
04.2024 - Current
Department Manager - Individualist & Collectors
Nordstrom
03.2022 - 03.2024
Interim Beauty Department Manager
Nordstrom
12.2021 - 03.2022
Assistant Department Manager - Beauty
Nordstrom
08.2019 - 12.2021
Assistant Department Manager - Beauty
Nordstrom
11.2017 - 08.2019
Assistant Department Manager - Designer Handbags
Nordstrom
07.2016 - 11.2017
Salesperson - Men's Sportswear & Designer
Nordstrom
04.2016 - 07.2016
Salesperson - TBD
Nordstrom
04.2014 - 04.2016
High School Diploma -
Carl Wunsche Sr. High School