Jenny Vong
Toronto,Ontario
Summary
Experienced and effective individual adept in all aspects of customer service and team member of workplace. Equipped with a diverse and promising skill-set, conductive to creating a positive team relationships resulting in optimal customer service.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Bouldering Gym Assistant
Boulderz Climbing Centre
Toronto, Ontario
06.2024 - 05.2025
- Maintained cleanliness and order in the fitness center by wiping down equipment, vacuuming carpets, and cleaning mirrors.
- Assisted members with the proper use of gym equipment.
- Upon entering the facility, I greeted customers and provided them with a tour.
- Demonstrated safe and proper techniques for using all gym equipment.
Host
Beertown
Toronto, ON
03.2024 - 10.2024
- Managed the dining room layout to maximize the efficiency of staff members.
- Greeted guests upon arrival and provided them with menus.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Took reservations over the phone and in person.
- Ensured compliance with health and safety regulations within the restaurant.
- Performed light administrative duties such as filing documents and taking messages.
Seasonal Sale Associates
Duer
Toronto, ON
10.2023 - 02.2024
- Provided accurate information about products, prices, and services.
- Greeted customers and provided exceptional customer service.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Restocked shelves as needed to ensure sufficient inventory levels.
Food Service Worker
Fancy Franks
Toronto, Ontario
01.2023 - 05.2023
- Performed variety of duties related to food service.
- Maintained professional demeanor during interactions with customers and co-workers.
- Followed staff performance and service standards to deliver consistent and positive customer experiences.
- Maintained order and cleanliness of work areas to conform with health codes.
Sales Associate
Urban Outfitters
Toronto, Ontario
12.2021 - 06.2022
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Processed product returns and assisted customers with other selections.
- Maintained records related to sales, returns and inventory availability.
- Tracked stock using company inventory management software.
Sales Associate
Bluenotes
Hamilton, Ontario
02.2020 - 08.2020
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
Sale Associate
Forever 21
Hamilton
11.2018 - 11.2019
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Increased sales by offering advice on purchases and promoting additional products.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
Food Service Worker
Cultures
Burlington
03.2018 - 11.2018
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Greeted customers at counter to fulfill requests and answer questions.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
Education
Bachelor of Fine Arts - Drawings & Paintings
OCAD University
Toronto, ON04.2025
High School Diploma -
Cathedral High School
Hamilton, ON06.2020
Skills
- Bilingual
- Hard-working
- Quick learner
- Self-motivated
- Creative
- Technological skills
- Organization
- Problem Solving
- Adaptability
- Problem Detection and Resolution
- Verbal and Written Communication
- Teamwork and Collaboration
- Cash Handling
- Workplace Safety
- Data Entry
- POS System Operation
- RGP System Operation
- Computer Skills
- Customer Service
- Sales Expertise
Accomplishments
Curated and featured in art shows. Developing relationships with fellow artists and clients.
- Group Exhibition "Show and Tell" at Only One Gallery (04/2022)
- Solo Exhibition "Be Your Own Muse" at Synonym (10/2022)
- Group Exhibition with AZN Collective "Blueprint for a Collective Home" at OCAD University (04/2022)
- Group Exhibition "Supirium in Dichotomy" at Drake Hotel (03/2023)
- Group Exhibition "Bonafide" (03/2023)
- Group Exhibition "Whinetome" at Messyhouse (03/2023)
Certification
Smart Serve Ontario Certificate
WHMIS
Standard First Aid - CPR C - AED Blended
Languages
Vietnamese
Native/ Bilingual
English
Native/ Bilingual
References
References available upon request.
Timeline
Bouldering Gym Assistant
Boulderz Climbing Centre
06.2024 - 05.2025
Host
Beertown
03.2024 - 10.2024
Seasonal Sale Associates
Duer
10.2023 - 02.2024
Food Service Worker
Fancy Franks
01.2023 - 05.2023
Sales Associate
Urban Outfitters
12.2021 - 06.2022
Sales Associate
Bluenotes
02.2020 - 08.2020
Sale Associate
Forever 21
11.2018 - 11.2019
Food Service Worker
Cultures
03.2018 - 11.2018
Bachelor of Fine Arts - Drawings & Paintings
OCAD University
High School Diploma -
Cathedral High School
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