JENNY VAZQUEZ-HERNANDEZ
Oxnard
Summary
Experienced hospitality professional with a strong focus on delivering exceptional customer service and satisfaction in a fast-paced environment. Proven track record of effectively managing tables and providing top-notch service, while consistently meeting changing needs. Skilled in multitasking and maintaining high standards of cleanliness and efficiency to ensure a positive dining experience for all patrons. Reliable and results-driven individual with a positive attitude and excellent communication skills, thriving in a team-oriented environment. Ready to excel and contribute to the success of your organization.
Overview
7
7
years of professional experience
Work History
Server/Bartender
Ventiki Tiki Lounge and Lanai
08.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Developed innovative drink recipes to enhance the menu and attract customer interest.
Bartender/Server
River Ridge Golf Course
06.2023 - 08.2024
- Provided excellent customer service by anticipating needs and responding promptly to requests
- Greeted and accommodated guests, building positive experience from first interaction
Beverage Cart Attendant
River Ridge Golf Course
06.2023 - 08.2024
- Maintained cleanliness of cart, restocked items as needed, and kept track of inventory levels
- Stayed ahead of evolving calendar of events, anticipating customer needs and stocking items on cart
- Demonstrated excellent customer service skills while interacting with guests in a friendly and professional manner
- Cleaned and organized beverage carts, returning products to proper inventory locations at end of day
- Attended guests promptly and with personalized attention to customer needs and requests
- Checked ID's when selling alcoholic beverages in accordance with state laws governing alcohol sales age requirements
Bartender
Gen Korea BBQ
01.2023 - 05.2023
- Developed strong working relationships with customers and staff
- Efficiently managed multiple tasks simultaneously while maintaining a professional demeanor
- Kept bar organized and clean during busy hours
- Handled cash drawer accurately throughout shift including opening and closing out register each day
- Provided friendly customer service by greeting customers as they arrived at the bar and making recommendations based on their preferences
- Checked customer identification to verify age requirements for alcohol purchases
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests
Shift Leader
Gen Korea BBQ
08.2022 - 05.2023
- Trained new employees in job duties, safety procedures, and company policies
- Managed store closing and opening procedures to ensure safety and security
- Assisted customers with inquiries, orders and complaints in a timely manner
- Managed daily operations of the shift, including scheduling staff members, delegating tasks, and resolving customer complaints
- Supervised food production and preparation, promoting consistency with established recipes and procedures
Server
Gen Korea BBQ
08.2018 - 05.2023
- Demonstrated ability to interact with customers in a friendly and professional manner
- Prioritized multiple tasks in dynamic environment and stayed calm and composed
- Operated cash register and accurately processed payments, returns, and exchanges
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning
- Greeted and accommodated guests, building positive experience from first interaction
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests
- Memorized menu to help diners make informed meal choices
- Assisted with training of new staff members
Education
Zoology Candidate -
Moorpark College
MoorparkSkills
- Menu Memorization
- Excellent customer service
- Stock Rotation
- Safe Food Handling
- Cleanliness and sanitation
- Reliability and punctuality
- Strong work ethic
- Exceptional customer service
Timeline
Server/Bartender
Ventiki Tiki Lounge and Lanai
08.2024 - Current
Bartender/Server
River Ridge Golf Course
06.2023 - 08.2024
Beverage Cart Attendant
River Ridge Golf Course
06.2023 - 08.2024
Bartender
Gen Korea BBQ
01.2023 - 05.2023
Shift Leader
Gen Korea BBQ
08.2022 - 05.2023
Server
Gen Korea BBQ
08.2018 - 05.2023
Zoology Candidate -
Moorpark College
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