Jenny Urtiz
Winton
Summary
Dynamic Store Manager at Hilmar Meat Locker with proven expertise in project management and customer service. Successfully enhanced sales through strategic promotional events and effective inventory management. Recognized for leadership in developing a high-performing team and delivering accurate financial reporting, driving repeat business and customer satisfaction.
Overview
24
24
years of professional experience
Work History
Store Manager
Hilmar Meat Locker
Hilmar
01.2021 - 12.2024
- Updated POS system with new products and promotional offers.
- Performed regular price checks to ensure competitive pricing.
- Organized promotional events to increase product awareness.
- Managed daily banking activities such as deposits and withdrawals.
- Maintained accurate records of employee performance reviews.
- Prepared monthly reports on sales figures, expenses, profits.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
CUSTOMER SERVICE
LUPITAS AUTO SALES
ATWATER
01.2018 - 02.2020
- Managed customer service team of 15 employees.
- Developed processes for customer service operations to ensure consistency in customer service delivery.
- Attended to customer service issues.
- Monitored incoming emails from customers seeking support or advice.
- Responded to customer inquiries in both English and Spanish languages, providing accurate information about products and services.
- Created detailed reports on customer interactions including complaint resolution summaries.
- Provided feedback to management regarding potential areas of improvement within the department or organization as a whole.
Office Manager
HANSENS FURNITURE
WINTON
08.2005 - 11.2013
- Generated financial reports for management review on a regular basis.
- Reconciled bank statements to ensure accuracy of financial records.
- Tracked prepaid expenses ensuring they are amortized properly over their useful life span.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided accurate information about products and services to customers.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Conducted research on various accounting topics and provided recommendations based on findings.
- Assisted with financial forecasting and budgeting processes.
- Analyzed data to identify discrepancies and errors in financial documents.
BILINGUAL CUSTOMER SERVICE REP (FLAG)
CINGULAR WIRELESS AKA ATT WIRELESS
ATWATER
07.2000 - 07.2005
- Monitored call queues in order to prioritize incoming calls by urgency or importance level.
- Maintained accurate records of customer interactions for future reference.
- Processed orders, forms, applications, and requests accurately and efficiently.
- Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
- Maintained detailed records of customer interactions and transactions for future reference.
- Updated customer accounts, addresses and contact information within call management databases.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
Education
Business Administration And Management
Merced College
Merced, CASkills
- Project management
- Customer service
- Financial reporting
- Inventory management
- Sales analysis
- Team leadership
Languages
English
Professional
SPANISH
Professional
Timeline
Store Manager
Hilmar Meat Locker
01.2021 - 12.2024
CUSTOMER SERVICE
LUPITAS AUTO SALES
01.2018 - 02.2020
Office Manager
HANSENS FURNITURE
08.2005 - 11.2013
BILINGUAL CUSTOMER SERVICE REP (FLAG)
CINGULAR WIRELESS AKA ATT WIRELESS
07.2000 - 07.2005
Business Administration And Management
Merced College
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