MBA - Business Adminstration
UNIVERSITY CANADA WEST
01.2023 - Current
Jenny Thamel
Management Professional
Surrey,BC
Timeline
LLM - Intellectual Property
Buckinghamshire New University
04.2022 - 08.2023
Branch Manager
Peoples Bank
2017.11 - 2022.11
LLB ( Hons) -
Buckinghamshire New University
03.2017 - 04.2021
Post Graduate Diploma - Business Administration
PIBM
01.2017 - 12.2018
Assistant Manager
Peoples Bank
10.2010 - 10.2017
Certificate - Banking And Finanace
IBSL
03.2002 - 03.2005
Customer Service Associate
Peoples Bank
11.2001 - 09.2010
Work History
Branch Manager
Peoples Bank
Thambala,Katunayake, Sri Lanka
2017.11 - 2022.11
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved marketing to attract new customers and promote business.
- Established team priorities, maintained schedules and monitored performance.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Assistant Manager
Peoples Bank
Ja Ela, Sri Lanka
10.2010 - 10.2017
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Developed strategy to increase sales and drive profits.
- Reviewed sales and gross profit report to assess company efficiency.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Customer Service Associate
Peoples Bank
Chilaw, Sri Lanka
11.2001 - 09.2010
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Informed customers about special promotions and provided detailed information for various products.
- Responded to customer calls and emails to answer questions about products and services.
- Kept detailed records of customer interactions to track and resolve issues quickly.
- Sought ways to improve processes and services provided.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
Overview
21
21
years of professional experience
11
11
years of post-secondary education
Education
MBA - Business Adminstration
UNIVERSITY CANADA WEST
BC 01.2023 - Current
LLM - Intellectual Property
Buckinghamshire New University
UK 04.2022 - 08.2023
LLB ( Hons) -
Buckinghamshire New University
UK 03.2017 - 04.2021
Post Graduate Diploma - Business Administration
PIBM
Colombo 01.2017 - 12.2018
Certificate - Banking And Finanace
IBSL
Colombo, Sri Lanka 03.2002 - 03.2005
Skills
- Multitasking Abilities
- Goals and Performance
- Business Planning
- Customer Relationship Management
- Staff Management
- Marketing Tactics
- Reviewing Performance
- Microsoft Office Expertise
- Team Motivation
- Professional Relationships
- Client Rapport-Building
- Financial Analysis
- Employee Performance Evaluations
- Conflict Resolution
- Risk Analysis
- Excellent Time Management Skills
- Risk Management Expertise
- Audit Procedures
- Financial Services
- Financial Advising
- Information Management
- Professional Development
Summary
Motivated Bank Manager passionate about providing excellent customer service and exceeding expectations. Talented professional well-versed in service marketing and credit offerings. Inspires staff loyalty through strong leadership and communication skills. Enterprising success in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with a passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.
Work Preference
Work Type
Full TimeLocation Preference
HybridOn-SiteImportant To Me
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